Hi @ZWMNdid you manage to resolve this with Evri?  I have had the same problem.    Evri have said they have lost my parcel.  It is a piano keyboard i sold on ebay.  the ebay buyer has paid but hasnt received the piano.    I used the correct postage for the weight via InterParcel. They have asked me to fill a claim form but im worried they are going to offer the same measly compensation when its them who have lost it.   At the moment i holding out hope