Hermes Lost Returns - Sportsshoes.com @sportsshoes_com
A Hermes courier collected 4 return parcels for 2 retailers Amazon and @sportsshoes_com from my address. The next morning (less than 24 hours later) I had a call from one of the retailers saying someone had contacted them as they'd found discarded packaging from some of the parcels on their driveway, a few minutes drive from my house. Both the retailer and I contacted Hermes immediately to inform them of this. The response was to wait for the 14 days to see if they arrived. Despite my requests
Hi thank you,
The retailer who refunded me was Amazon - I can see on my orders that the returns are 'in transit' but they issued the refund as soon as the courier collected which was 10 September. The other retailer is Sportsshoes.com. They contacted me about the discarded packaging. I have asked them if they have leverage on Hermes or would consider refunding me in the spirit of good customer service but they say it's between me and Hermes.