Hi, looking for some advice and reassurance.   Around 12-14 weeks ago I sent my laptop off via Hermes to be repaired, a few days passed and the item hadn’t moved on the app.   After various phone calls I was told my laptop had been lost. I paid the extra £15.80 insurance to cover this exact thing. The insurance was up to £200 which was incidentally the price of the laptop. After Hermes not being able to find the laptop I was told by a customer service agen