Hi,
I am with Vodafone, I lost my SIM and requested it over the phone twice, but after a month I have not received it. I complained to them, and all I am getting are emails requesting me to fill out forms to pass security checks first in order to look into the matter.
I cancelled my payment and I want to end my early contract for their failure to provide me with a SIM.
I sent them a letter today with 7 days to reply or take the matter with the Ombudsman.