MyHermes MCOL proceedings started
10/12/19 - Parcel booked with MyHermes
20/12/19 - Final invoice paid to MyHermes as they deemed parcel to be overweight
17/01/20 - Contacted MyHermes as item appeared to be lost
MyHermes finally confirmed it had lost parcel but claimed I was not eligible for compensation as I contacted them outside of the 28 days stipulated in their terms (even though I did contact them within 28 days of the second invoice being paid and the 28 day rule being a clear contradiction to the Co
… and incidentally, I take the view that a secondary contract – in this case, the separate "insurance"/compensation contract is unfair because it seeks to limit the rights of the consumer in relation to the main contract (the delivery contract).
You can read about it here:
As I have said, I have not seen the claim form in the case which you referred to above, but I doubt whether it makes mention of section 72 – and that along with the problem of the judge lottery, is