Hi All,    total newbie here, apologies if anything i post is wrong or useless info.    i need some guidance as to what to do next, I posted a parcel paid for via parcel2go and the item arrived damaged, the value of the item was £185 and i paid for parcel protection to that value. the item was a diving regulator and a completely sealed unit so no components can be replaced. i immediately go on live chat when the buyer of the goods told me the compass part had been crushed. on