Thank you so much for taking the time to help again, what you guys do helps so much. I have knocked up a letter which I've held off in sending, it just states prove it, and it's in dispute blah blah. However if you think that's unnecessary then I won't send it.   Just to add I sent a letter asking for original paperwork including a cheque with the amount shown in another post and they returned it saying its not necessary and that until I prove who I was they can't send me any informati