The Arrogance of the Banks!

[maryhillgull]

We'll after 3 weeks away I thought I would come home to find both my claims settled and have the money in my account How wrong could I be?

 

On Thursday the 16th of August the Sheriff's Officer served Charge for Payment of Money on both Lloyds and Abbey. Giving them 14 days to pay or ask for a recall.

 

Well I got home yesterday and checked my accounts and post box no cheques no payments I phoned the court just to check if they had tried a recall but no and the date allowed for a recall (30th August) has passed so no chance of a recall/sist.

 

So I though I would phone the banks and find out what was happening

 

Lloyds after being on hold for almost 20 minutes I finally get put through to their solicitors, gave them my details and asked where my cheque was, put on hold again for 10 minutes and was finally told "yes we have your claim we are dealing with it". I said but there nothing to deal with you lost where is my cheque? I was then told "you'll have to wait at least 10 days" before we can send it out I said payment was due by the 30th. I asked if ignoring court orders was normal and the lady at the other end just laughed and asked if there was anything else. So I said" No I'll get an attachment order and will laugh when the Sheriffs officer start removing computers etc... from your branch" To which she replied "go on then!" So thats what I'm doing even though it wll mean more cost (I know i get it back) and it could take a while to get my money. I can't belive that Lloyds will actually allow goods to be removed from a branch but it looks like they are stupid enough to let it happen.

 

Now for Abbey, phoned abbeys complaint team got put through very quickly and spoke to Wayne, who whilst I was half way thru explaining things says "it's on hold". I carefully explained all about the decree and the charge for payment and he said we wrote to you on the 8th of August and told you "it's on hold". I asked if he had heard what I'd said about the charge and he said yes but it doesn't matter because it "it's all on hold". At this point I asked to speak to his supervisor he said they did not do that but he would go and ask them, waited a few minutes and back came Wayne "yeah I've explained it all to them they now about the decree and the charge" I thought great getting somewhere at last and then he said "and it's all on hold. We are not dealing with any more cases you'll have to wait for the OFT decision". I could have screamed I asked to be put thru to the legal dept but they don't take calls so he said he would email them my details and ask them to call me but he was sure they would say the same. "whats that" I asked You've guessed it. "Well that everything is on hold like I've been telling you". So I said never mind I'll just get an attachment.

 

So thats both banks that now face having attachments I would love to be in the branch if and when that happens:) anyway not giving up going back to the Sherrifs officer in the morning. Just looks like I'll have to wait a bit longer (and spend a bit more) to get my money.

[conn75]

I can't believe it. They think they're a law unto themselves!

 

That's the problem in this country. They do as they please. We should be boycotting them all and going to the credit unions or something...

[rory32]

They obviously don't feel the law applies to them. Have you thought about contacting the press?

[Spiceskull]

It sounds more like they don't understand the legal implications of what is happening...this is all new on them, and a few attachment orders will soon help them to understand.

 

Good on Mary for standing up to them and putting them in their place...

[Giveitback]

i had to call in the sherriffs officers for Hbos, worked though. They went in, spoke loudly, and walked out with a bank draft, plus costs.

[maryhillgull]

Well the phone call to Lloyds must have done something because I got home on Thursday and lo and behold a Cheque for £1531.16 . However I'm writing back today to demand the additional 80p per day interest they forgot to add as it was paid 21 days late! Not going to let them get away with anythind.

 

Also popped in the Abbey branch just on the off chance the money had gone in and must have put the wind up them with the thought of an attachment order, they phoned back an hour later and told me the Legal dept will be in touch with me today, They have till 4pm then it's off to the Sheriffs office.

[Shanks]

Excellent news form Lloyds maryhillgull, and you're right don't let them off with anything. I have no doub that Abbey will follow suit once they understand that you mean business.

 

Good luck