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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Sorry guys....


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Did a quick search, but nothing returned, maybe will take a few days, I will certainly look again.

It has a drop down menu for what type of case it was, I was tempted by several options...fraud, robbery, theft LOL ! :-)

Unfortunately I don't believe all cases are put on the database, as it says on the website:

 

Not all cases which come before the Sheriff Courts will be reported on this site. Only where there is a significant point of law or particular public interest will the details be published.

RBS:

Data Protection Act request sent 6/6/06

Prelim sent 23/6/06 - no response

LBA sent 10/7/06

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Quote:

Not all cases which come before the Sheriff Courts will be reported on this site. Only where there is a significant point of law or particular public interest will the details be published.

 

 

...but our cases are of 'particular public interest' don't you think ? :-)

Bank of Scotland round 1: £740 + costs settled, still sore over the 8% grrr

Bank of Scotland round 2: £629 +101.15 interest +£39 costs settled.

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lightbulb moment. I was wondering about the significance of the Judges question had I cashed the cheque, and I replied the monies were paid direct into my account. By paying straight into my account I realise the Bank could argue I had accepted the settlement. If it had been a cheque I would have had the option not to cash it if I disputed the amount.

What do you think? In future cases should we request payment by cheque?

Bank of Scotland round 1: £740 + costs settled, still sore over the 8% grrr

Bank of Scotland round 2: £629 +101.15 interest +£39 costs settled.

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Hi and firstly congrats on your first result. I notice that your second action is for over £2000 are you sending your prelim letter for the full amount then splitting it down later if or when court action becomes necessary?

Advice & opinions given by Woolfie are my own, and are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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lightbulb moment. I was wondering about the significance of the Judges question had I cashed the cheque, and I replied the monies were paid direct into my account. By paying straight into my account I realise the Bank could argue I had accepted the settlement. If it had been a cheque I would have had the option not to cash it if I disputed the amount.

What do you think? In future cases should we request payment by cheque?

 

fruitycar, the point I meant was that simply because they paid it straight into your account meant you couldn't accept or decline, basically if they want to put £xxx into your account you haven't accepted nothing (until you spend it I guess). If you havent spent it then as far as anyone could be concerned how could you possibly have accepted it???.

 

If, on the other hand, they had sent a cheque and you had deposited it to your account, this would be different!!.

 

Cheers

Marko

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I am not sure that even spending it would be an admision of accepting the offer. How could they prove that you knew the money was from them? I am sure I read somewhere on here that a judge rulled that you are not obliged to watch your statements so therefore presumably you wouldnt neccesarily know they had credited your account?

Advice & opinions given by Woolfie are my own, and are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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How could they prove that you knew the money was from them?

 

it just appears on my statement as 'cash'.

Bank of Scotland round 1: £740 + costs settled, still sore over the 8% grrr

Bank of Scotland round 2: £629 +101.15 interest +£39 costs settled.

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Yeah but that assumes you check your statements which i dont think your are obliged to do?

Advice & opinions given by Woolfie are my own, and are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Guess it wouldn't be worth the risk trying to argue that point in court as they would probably think it "reasonable" you should know that £xxx appearing in your account isn't Santa come early!.

 

Swings and roundabouts on both sides of the coin I think, although the fact is if you have spent some or all of the money or just even withdrawn it, then they will be quick to note that and will no doubt take great pleasure in letting the judge know this if you did decide to go back and challenge them about the 8%.

 

The only way out of that I reckon could be to say that you were expecting a deposit from somewhere else and you thought that was it, though this could just open up another can of worms so to speak!.

 

End of the day fruitycar, I guess you have to decide whether you can take the court on in their decision which is a tall order to be honest, though if you can possibly quote other similar cases which have went to court and successfully won their case with 8% interest (although I don't know of many which have actually went to court!) then this may be enough to convince a judge to rule in favour of you - unless of course you get the same judge as last time :???: :???: :???:

 

Cheers

Marko

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  • 3 months later...

Hi folks,

 

I'm confused. When a bank owes us over £750 are we doomed to lose out ebcause our small courts (in Scotland) don't allow us to pursue larger sums in such courts? Can we break teh claim down into separate claims for 1)returned DD charges; 2)unpaid SOs charges; 3)fines for goign over agreed overdraft etc? Sure it would take longer but can it be done to enable us to recoup all our losses?

 

I definitely want to reclaim such charges btu do we reclaim all such penalty charges or just the unfair part (over £12 as OFT has suggested that sum is fair)?

 

Having great difficulty here following instructions and finding my way around the forums.

 

Unfortunately, you're dealign with a dyslexic.

Vital spark v Lloyds Tsb

2nd November 2006: 1st letter, requesting back statements, hand delivered to lloyds TSB: got receipt.

I have received the information on my accounts going back 6 (six) years but not going back to the begining of my hsitory with the bank, as I requested.

Think I'd best send a letter suggesting they send the lot and informing them that I have already paid the £10 for such information.

Mairi's awaiting my details so that she can help me work out the interest due on the charges taken.

 

Personal: growing and changing while ever remaining the same. Get to know me and tell me what I'm like coz I can't figure me out.

 

Quote: If you can't beat them, confuse them.

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Hello vital, don't forget you have the option of doing a summary cause, upto £1500? What you have suggested would be okay, but would take longer.

06th April 2006 Statements requested for last 6 yrs:

Bank of Scotland: Current account Breaching DPA

Royal Bank of Scotland: Style Breaching DPA

Capital One: Mastercard Request for £499.23 on the 17th April. £40 refunded to account on 26th April. Small claim hearing 27th June. Full refund and interest 24th May.

Coop: Crashed and burned into giving in Full and final offered 16 days after LBA ;)

 

Thats enough just now, more to come though

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Oops! What exactly is a "summary cause"?

 

I understand that breakign the claims up would take longer unless they could maybe be "run" at the same time but surely it would be worth taking that time (having waited 6 years already it's all relative isn't it?) to get every penny back from the banks.

 

If the courts don't allow us the same redress as it does customers in England, maybe we can pursue the judicial system for racial discrimination. LOL!

 

Only kidding.

 

So what if the calculated charges owed add up to over £1,500, as they may well do, and we don't break it down into separate claims? Does the bank keep the difference?

Vital spark v Lloyds Tsb

2nd November 2006: 1st letter, requesting back statements, hand delivered to lloyds TSB: got receipt.

I have received the information on my accounts going back 6 (six) years but not going back to the begining of my hsitory with the bank, as I requested.

Think I'd best send a letter suggesting they send the lot and informing them that I have already paid the £10 for such information.

Mairi's awaiting my details so that she can help me work out the interest due on the charges taken.

 

Personal: growing and changing while ever remaining the same. Get to know me and tell me what I'm like coz I can't figure me out.

 

Quote: If you can't beat them, confuse them.

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you can break them down, and yes it does take longer.

 

Other options include bringing the case in England, as most of the banks HQs are actually there. This means though that if it goes to court you have to attend in England.

 

Summary cause is similar - I don;t know, but read this site and you will find it. In fact you'll find these have been covered many many times before.

 

Check out the FAQs, and the Scotland section.

 

http://www.consumeractiongroup.co.uk/forum/scotland/

 

http://www.consumeractiongroup.co.uk/forum/scotland/6165-scottish-procedure.html

 

Above all, read, and ye shall find the answers ye seek

BoS:- D P A sent 09/06 Prelim. request 29/06 £1755 plus interest

1st claim Filed 5/10/06 SETTLED 19/10 £747.80 plus £534.31 interest

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Thank you Giveitback, I will preuse the site you give at some point when my head is clearer. I wouldn't understand a word it said tonight. Need a good sleep first.

 

I'm exhausted. Had no more than a couple of broken hours sleep per night for last fthree weeks or so.

 

I think these matters are best attended to when the mind is clear.

 

Thanks to yourself, Caro, Mairi and Martin, I am feeling more confident and positive this evening. You really are truly good, generous people and I hope you all know that your help and time really is so much appreciated.

 

I'm sure I speak for many when I type in the above acknowledgement.

Vital spark v Lloyds Tsb

2nd November 2006: 1st letter, requesting back statements, hand delivered to lloyds TSB: got receipt.

I have received the information on my accounts going back 6 (six) years but not going back to the begining of my hsitory with the bank, as I requested.

Think I'd best send a letter suggesting they send the lot and informing them that I have already paid the £10 for such information.

Mairi's awaiting my details so that she can help me work out the interest due on the charges taken.

 

Personal: growing and changing while ever remaining the same. Get to know me and tell me what I'm like coz I can't figure me out.

 

Quote: If you can't beat them, confuse them.

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That way you will attract more attention to your story and get more visitors and more help 

 

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