Jump to content


  • Tweets

  • Posts

    • What's the reason for not wanting a smart meter? Personally I'm saving a pile on a tariff only available with one. Today electricity is 17.17p/kWh. If the meter is truly past its certification date the supplier is obliged to replace it. If you refuse to allow this then eventually they'll get warrant and do so by force. Certified life varies between models and generations, some only 10 or 15 years, some older types as long as 40 years or maybe even more. Your meter should have its certified start date marked somewhere so if you doubt the supplier you can look up the certified life and cross check.
    • No I'm not. Even if I was then comments on this forum wouldn't constitute legal advice in the formal sense. Now you've engaged a lawyer directly can I just make couple of final suggestions? Firstly make sure he is fully aware of the facts. And don't mix and match by taking his advice on one aspect while ploughing your own furrow on others.  Let us know how you get on now you have a solicitor acting for you.
    • Oil and gold prices have jumped, while shares have fallen.View the full article
    • Thank you for your reply, DX! I was not under the impression that paying it off would remove it from my file. My file is already trashed so it would make very little difference to any credit score. I am not certain if I can claim compensation for a damaged credit score though. Or for them reporting incorrect information for over 10 years? The original debt has been reported since 2013 as an EE debt even though they had sold it in 2014. It appears to be a breach of the Data Protection Act 1998 Section 13 and this all should have come to a head when I paid the £69 in September 2022, or so I thought. The £69 was in addition to the original outstanding balance and not sent to a DCA. Even if I had paid the full balance demanded by the DCA back in 2014 then the £69 would still have been outstanding with EE. If it turns out I have no claim then so be it. Sometimes there's not always a claim if there's blame. The CRA's will not give any reason for not removing it. They simply say it is not their information and refer me to EE. More to the point EE had my updated details since 2022 yet failed to contact me. I have been present on the electoral roll since 2012 so was traceable and I think EE have been negligent in reporting an account as in payment arrangement when in fact it had been sold to a DCA. In my mind what should have happened was the account should have been defaulted before it was closed and sold to the DCA who would then have made a new entry on my credit file with the correct details. However, a further £69 of charges were applied AFTER it was sent to the DCA and it was left open on EE systems. The account was then being reported twice. Once with EE as open with a payment arrangement for the £69 balance which has continued since 2013 and once with the DCA who reported it as defaulted in 2014 and it subsequently dropped off and was written off by the DCA, LOWELL in 2021. I am quite happy for EE to place a closed account on my credit file, marked as satisfied. However, it is clear to me that them reporting an open account with payment arrangement when the balance is £0 and the original debt has been written off is incorrect? Am I wrong?
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Welcome Finance - Fees


streetgang
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5833 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi all,

 

I am just coming to the end of a 48 month agreement with Welcome Finance, from whom i bought a car in 2003.

During that time I have had financial problems and ended up missing payments a few times and making reduced payments at others.

Anyway, they have calculated around £900 in fees, late payments, phone calls etc. Most of the fees are between £5 and £20 spread over the period of the loan. I recently brought the account up to date, and should be finsished in Nov 2007 but it seems that I will have to keep paying to March 2008.

I see numerous threads from people trying to reclaim these charges, but can anyone tell me if they have been successful. I cant see how it costs £20 to contact someone or write a computer generated letter.

 

Please let me know

thanks

Link to post
Share on other sites

Hi Kenny, i already have the full statement history, which is how I know the level of fees. I also have a copy of the CCA agreement.

 

What is an LBA ? a Letter Before Action ?

 

I already successfully claimed £620 back from Lloyds in bank charges so I know that it can be done, and I certainly dont want to give Welcome any more money than i need to.

£900 in charges over 4 yrs is shocking ! Do you know if they generally pay back charges or are they likely to take it to the wire ?

 

Cheers

Link to post
Share on other sites

  • 1 month later...

Hi, I would like some advice please.

I took out a hire purchase agreement to buy a car. During the period of the loan I missed some repayments and was charged over £500 on an original £5000 loan (not including the 20% interest).

I have written to the company concerned and asked them to explain the penalty charges and if they cant explain that they are actual costs then they should refund them.

Well, I have repayed the original loan and I am continuing to repay the charges.

Can I formally tell them that i am withholding future payments as I feel the account is in dispute? I really dont want to keep paying them as I am sure I will find it difficult to get the money back.

 

Does anyone know of any legal precedents that I can use to withhold the payment and am i on firm ground ?!?

Thanks

Link to post
Share on other sites

Good morning.I have no experience of this sort of thing,but I hope the foolowing may help:-

Someone also had a problem which they put under Legalities,and it was missed,by the super people who give advice,so suspect putting this on General Debt,may get you advice quicker.

I was involved in something similar to your facts,and advised the creditor that I was didputing the account,and therefore under the OFT's Debt Guidance Directions,they should not pass it on to a DCA etc.they may do this,but at least they would be treading on thin ice.

Maybe a S.A.R (Subject Access Request)for statements etc to prove the 'penalty charges' and to advise of the disputed amount,would be the next step.

Someone no doubt brighter than I will answer you soon.Good luck

Link to post
Share on other sites

Thanks for the reply and useful advice.

 

Have already received the statements and although they just say "fee" and no other details I have learnt from other posts that they relate to telephone calls and letters (automatically generated and never signed of course!).

So I know what the fees relate to.

Interested to know more about the oft debt guidance guidelines, do you have any more detail?

Thanks again

Link to post
Share on other sites

Hi, I would like some advice please.

I took out a hire purchase agreement to buy a car. During the period of the loan I missed some repayments and was charged over £500 on an original £5000 loan (not including the 20% interest).

I have written to the company concerned and asked them to explain the penalty charges and if they cant explain that they are actual costs then they should refund them.

Well, I have repayed the original loan and I am continuing to repay the charges.

Can I formally tell them that i am withholding future payments as I feel the account is in dispute? I really dont want to keep paying them as I am sure I will find it difficult to get the money back.

 

Does anyone know of any legal precedents that I can use to withhold the payment and am i on firm ground ?!?

Thanks

Link to post
Share on other sites

You should calculate the extra interest you have been scammed into paying using this simple gizmo- Compound interest calculator

 

Just enter the date of the "fee" on your statement, 12 month "rest"

and the interest rate you are paying.

 

This (charge+interest) will be be the principal of your claim.

 

This is the amount you will tell them you want back

 

If they dont play ball then- small claim. Add your court fee and calculate a further 8% county court interest and add that to your claim.:)

Link to post
Share on other sites

Thanks everyone for your responses.

 

I have calculated that at the moment I have paid around £100 more than I should have, as the original loan has just stopped.

The penalty charges etc are being added, and that it why I now need to pay up to next March.

I want to make sure that they dont wait until next March by which time I will have paid all the penalty charges and would rather "head them off at the pass".

Will let you know what there response is.

Cheers

Link to post
Share on other sites

  • 2 months later...

Hi all, sorry to hijack your thread, but i am currently in disagreement with Welcome Finance re charges to my account. They are willing to settle on a reduced level of charges, with around 30% of the original charges removed. They are saying that the majority of the charges are to do with returned direct debit fees (£20 a go) and interest charges (compound interest charges of between £157 for arrears up to a given date, about 18 months ago) and then around £35 up to the point we got the account up to date. They are still adding interest charges on the arrears they say we owe (which is wholey made up of charges themselves).

They also say that the disbursal of fees is an acceptance fee and covers all costs associated with completing the loan with Welcome Finance. Just a point, but does that not mean that this should cover the cost incurred by them to contact me to collect money etc ?

 

My main questions are:

1. Are they correct, that if the disbursal fee relates to the administration of the loan throughout the contract they can add interest to it?

2. They claim that £20 relates to missed payments, and that this is legal.

 

Can anyone give me any advice, as I am thinking I might be better off agreeing to their offer of reduced charges.

 

Does anyone know when the high court is likely to come back on penalty charges?

 

Thanks for your time, happy christmas and blessing for 2008.

Link to post
Share on other sites

hi street gang and welcome, excuse the pun.

pt2537 is correct, starting your own thread as you have now done will give specific advice to your needs.

as you have been reading my thread you will know i am in court in four weeks to decide some of these matters

keep reading peoples threads and replies and you will realise what you are up against.

welcome will ignore you and push all the way trying to put you off your dispute.

i was once in your shoes before i found this forum and it is welcome now on the back foot

all i can say is good luck, and i will be following your thread.

some exelent people will be along shortly to give you help and support, but this will not be easy, and the out come will take time, mine so far six months

Link to post
Share on other sites

Hi streetgang

 

1. Are they correct, that if the disbursal fee relates to the administration of the loan throughout the contract they can add interest to it?
No, they are not allowed to do this. The case Wilson & Others v Secretary of State for Industry (Appellant) is authority that this is contrary to common law.
2. They claim that £20 relates to missed payments, and that this is legal.
They claim all their charges are legal. Claiming they are legal does not make them so! The £20 fee is not lawful. (subtle difference which I am not sure I completely understand even though I have had it explained to me :confused:)
Can anyone give me any advice, as I am thinking I might be better off agreeing to their offer of reduced charges.
My advice (and lots others' on this site) would be to stick with it and get all the charges back
Does anyone know when the high court is likely to come back on penalty charges?
The test case does not apply to loans so, whatever the outcome, the case will have no bearing on your claim.

 

Happy Christmas and All the Best (including beating Welcome) for 2008.

 

 

Link to post
Share on other sites

i have just had just short of £1000 in charged returned but i am still in dispute with the whole agreement.

 

so yes, keep on at them!

Link to post
Share on other sites

Thanks, I am going to draft a letter to Welcome and will let you know what my points will be before I send it off.....all help appreciated from everyone.

As I say, will let you know my arguments before I send off.

and

Link to post
Share on other sites

Thanks, I am going to draft a letter to Welcome and will let you know what my points will be before I send it off.....all help appreciated from everyone.

As I say, will let you know my arguments before I send off.

and thanks again.

Link to post
Share on other sites

  • 3 months later...

Hi all, I am a customer of Welcome Finance and I am currently trying to reclaim what I think are unfair charges; £20 here and there for quick telephone calls during the day (they know my wife and I both work) or mass produced letters (unsigned and very easy to produce at low cost).

 

I must admit, i was most impressed by the comment from markas1. As he really says, times are tough for everyone, and those who took easy credit are now finding it very tough - i should now, i am one.

That said, you learn from your mistakes and I am trying desperately to survive and to pay the bills to my creditors while keeping a roof over our heads.

Yes, we signed the agreements and took the loan that enabled us to buy a car, and yes we need to pay the repayments or the car shouldnt belong to us. That said, an apr of +30% gives Welcome a good enough return on their initial outlay without adding punitive charges left right and centre.

Hope all works out well for everyone here, and i shall let you know how my case goes.

best wishes

Scott

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...