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I cancelled a standing order with Lloyds 6 times and each time was ignored, consequently I ended up with £264 charges. I wrote and complained about the service and got the 'we don't believe our charges to be unfair' letter back, so I sent a letter explaining that I hadn't been saying that, I had been complaining that they had taken the charges in error.


On the 24th July I got a letter saying that on this occasion they would be crediting my account with £750 (don't ask me !) within 10 working days. Obviously they had written the wrong amount in but I waited to see what would eventually go in. After 10 days there was nothing, I emailed their general enquiries complaining and was told that they had forwarded my emails on to the relevant department who would reply within 5 working days, after 5 days, nothing. I emailed again and was told they would get back to me in 7 working days, still nothing. I sent another email saying I didn't want a standard response I wanted someone to contact me by close of play that day. I got an email saying they had passed on my email but marked it urgent. In the interim I have been telephoning the relevant department, it always goes to answer machine and 5 messages have been left but not replied to.

What shall I do now?:Cry:

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Please visit my thread as it has some very useful telephone numbers there which has helped some cagers


If you think this post has been of help, please click on my SCALES on the left - thanks :-) :-x


Peter Anderson

Me Vs Morgan Stanley - WON £490

Me V's LTSB - Private & Bus Acc - £18.8k (since Oct1997)

inc: S.69 Interest (and growing daily) -;)

Please remember to DONATE when you have WON

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