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Abbey credit card customers


Sneaker
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Just to let you know what happened to me today.

 

Aug 6 I paid the minimum amount of my Abbey CC bill.

 

Aug 13 this amount was returned (whilst I was on holiday).

 

Aug 23 A new statement was produced with the £12 charge for late payment.

 

Aug 27 I return from holiday to find this out.

 

Aug 28 Today I phone First Direct to check the payment details to Abbey - all correct. I call Abbey. Apparently...

 

First Direct have messed up loads of account numbers with a Santander thing or something (any link on detail of this would be interesting). So Abbey never got my payment.

 

Abbey now took the payment for the old statement and refunded the £12 due to "bank error".

 

I then learn... and this could be important to some of you... that I was on a special interest rate until November which was nullified by the late payment. Having since rectified this, I have also been refunded £105 in overcharged interest.

 

Hope this info helps some of you in similar situations.

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