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    • I managed  to get through to northants bulk today, spoke to a lady who told me after taking my details,the case no, my address etc, that it's not one of their cases? She then asked me if I knew the total amount ,I said no.   She asked regarding the claimants name, after which she enquired as to what letter & form I had been sent, and what court had sent it.   She then informed me that because it was my local county court ( manchester) who are dealing with it they're the ones I will have to go through as she'll be " limited as to what she'll be able to say".    I have her my reasons why I've called ie obtain a copy of the judgement and the claim form, she said " the claim form when it was initially issued is not something we can send out again,but the court will be able to send you case details & I'll be able to get them through my local court,they're will be a £10 fee for copies of documents but I'll need to go through Manchester county court who have the case file"    I asked if Manchester Will have the claim form? She said no as the claim form can't be reproduced,but I'll be able to get case details which will have the information which would have been in the claim form. They will have the particulars of claim, which will tell you what the claim was about.   I asked if their is any way I can get the claim form, she responded with " the claim form can't be reproduced" but you can get case details which will the information that would have been on the claim form through Manchester county court, and a copy of the judgement will come from there too,as they are dealing with it now.   She told me the case was initially at a different county court (name indistinguishable due to bad connection) and is not a case they've dealt with, and they (northants bulk) only deal with online claims?  And mine was a manual claim, so I'm to contact Manchester,as I need to go to them direct.    So I'm kind of lost now in terms of what steps to take next.     In regards to what date was on the bailiffs letter he left it blank, and only filled in the area underneath which asked for " ref " which he filled in with one letter and one number.     Hi there   Yes I'm thinking of crossing out what I've filled in on the form and ask for a suspension on this matter as I've been the victim of identity fraud. It must have been someone from one of my temporary abodes as I did have mail sent to a couple of the addresses.   Yes I'll definitely be calling northants bulk on Monday as a matter of urgency, and will post off the form the same day too.   I'm not sure what date is on the form but I will definitely check once I'm home and update you on here.   Thank you for clarifying the abbreviation.    Hi ,just to ask, would I still be subject to the 8 day reply thing,as he's not put a date on the letter,and would you have any idea why he did that.    Many thanks
    • Hi, I managed to get through to northants bulk today, spoke to a lady who told me after taking my details,the case no, my address etc, that it's not one of their cases? She then asked me if I knew the total amount ,I said no.   She asked regarding the claimants name, after which she enquired as to what letter & form I had been sent, and what court had sent it.   She then informed me that because it was my local county court ( manchester) who are dealing with it they're the ones I will have to go through as she'll be " limited as to what she'll be able to say".    I have her my reasons why I've called ie obtain a copy of the judgement and the claim form, she said " the claim form when it was initially issued is not something we can send out again,but the court will be able to send you case details & I'll be able to get them through my local court,they're will be a £10 fee for copies of documents but I'll need to go through Manchester county court who have the case file"    I asked if Manchester Will have the claim form? She said no as the claim form can't be reproduced,but I'll be able to get case details which will have the information which would have been in the claim form. They will have the particulars of claim, which will tell you what the claim was about.   I asked if their is any way I can get the claim form, she responded with " the claim form can't be reproduced" but you can get case details which will the information that would have been on the claim form through Manchester county court, and a copy of the judgement will come from there too,as they are dealing with it now.   She told me the case was initially at a different county court (name indistinguishable due to bad connection) and is not a case they've dealt with, and they (northants bulk) only deal with online claims?  And mine was a manual claim, so I'm to contact Manchester,as I need to go to them direct.    So I'm kind of lost now in terms of what steps to take next.     In regards to what date was on the bailiffs letter he left it blank, and only filled in the area underneath which asked for " ref " which he filled in with one letter and one number.     Hi there   Yes I'm thinking of crossing out what I've filled in on the form and ask for a suspension on this matter as I've been the victim of identity fraud. It must have been someone from one of my temporary abodes as I did have mail sent to a couple of the addresses.   Yes I'll definitely be calling northants bulk on Monday as a matter of urgency, and will post off the form the same day too.   I'm not sure what date is on the form but I will definitely check once I'm home and update you on here.   Thank you for clarifying the abbreviation. 
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Any Help with Next please I'm stumped


bodgerella
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Hi to all

I sent a S.A.R - (Subject Access Request) to Next and this is what I got back

 

 

" I am in receipt of your letter dated 13th April 2007 regarding you Next Directory Account,

 

The recent media coverage and OFT announcement that you refer to relates to credit card default charges set at higher than 12 pounds. Credid Card default charges are charges in standard credit card contracts for a failiure to pay a minimum paymrent on the due date, exceeding a limit or failiure to honour a payment made. The OFT have also indicated that a maximium charge may apply to charges in other consumer contracts such as bank overdrafts, store cards and mortages

 

Your Next Directory account is neither a credit card nor a store card but a mail order acoount. As such the OFT have not set a maximum default charge level. In any event Next Directory only set default charges, set at 5 pounds on April 18th this year. No default charges have been applied to your account since April 18th as I have already indicated, no default charges have been applied perviously as next Directory did not implement a charging policy until April 2006.

 

The 5 pounds charge reprenets actual or liquidated loses and as such Next Directory are entilted to make this charge where the agreemnet is defaulted upon you are therfore not entitled to receive a refund of of default charges..

 

Signed

 

a big squiggle

 

The Correspondence Department

 

 

Erhm?

 

I haven't asked them for my charges back just a standard S.A.R - (Subject Access Request) in which I also requested a copy of the original credit agreement. I didn't mention OFT or charghes or anything-any suggestions on how to reply to this or should I phone them?

 

By the way they did have fees and charges pre April-just called them something else-very keen on wacking extra money on the monthly bill-just need the statements to prove it.I was taken with the fact they didn't even have the bottle to put someone's name to the letter just signed it with a big round circle-very patronising

 

Den

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Hi to all

After sending the non compliance letter a letter landed on the mat right on the deadline date saying the matter would be investigated. This week I've recievd a small pack of computer print off re the account. I can understand the orders placed but the payments received are not fantastically clear and other charges are just listed as "service charges" so i don't know what they consist of. nor is there an orriginal agreement emclosed whichI asked for. This account has already been through court so i probably can't argue the toss over the original agreement as it has already been enforced and I am making payments but they did heap a pile of charges on me and if I can get these refunded this will reduce the balance owed-any advice would be very useful as to my next move.

Den

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