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HSBC Internet banking help


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Not sure which forum I could put this into as it isn't about charges, I am just looking for confirmation regarding internet banking. When you have to input the 3 digit code has the format changed? ie instead of say, 3rd 4th and 5th is it now 3rd 4th and next to last, as this is what we are getting and are unable to access the account.

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hi shazza. hsbc have updated the online banking system for some people. you should have received a message telling you it was going to happen. not all people seem to have had it changed, yet though. my oh's is new, but mine is still the old system. second to last is the same as fifth; it is just designed to confuse non customers.

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