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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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Me vs Abbey


ogrebear
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Well buoyed on my others tales of success I have taken Abbey to Court for £2168 spread over 2 accounts.

 

I started it all back in April and now have a Court Date for September 6th. Just putting together a Court Bundle now.

 

Damm I am apprehensive of what I might have to do/say in front of a judge. Heres hoping Abbey settle or fail to show!

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Hi

 

Remember to scour the threads around Abbey, don't forget your terms and conditions in the bundle as they maybe needed. They should settle before then, but you never know.

 

Uk

WARNING TO ALL

Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

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I just presented a folder to the court, all indexed for easy access. All of the information we need to rely on in the court bundle was highlighted.

Did'nt get to use mine as Lloyds settled my card account.

WARNING TO ALL

Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

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GaryH has given a link to a very good bundle template at post #68 on my thread psm v abbey plc one word of caution make sure the bundle contents fit with the abbey defence.

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PSM- you have been through it, how did you present your data? Loose sheets of A4? Folder like ukaviator? Treasury taged?

 

I am after some idea of the standards of presentation I need for my bundle; the actual data/files I have.

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presented in folder with numbered dividers to correspond to sections in index: Claim Title: ************* V Abbey PLC Claim Number: *********** INDEXSection DESCRIPTION Exhibit NumberNumber of Pages 1Witness StatementSPM0110 2Pre-litigation CorrespondenceSPM026 3Schedule of ChargesSPM033 4Statement SheetsSPM0429 5Account Terms and Conditions and Charges TariffsSPM0515 6Dunlop Pneumatic Tyre Co v New Garage & Motor Co [1915] AC 79SPM062 7Director General of Fair Trading V First National Bank [2001] UKHL 52SPM0728 8Case Law SummarySPM083 9Unfair Terms in Consumer Contracts Regulation 1999SPM0912 10Data Processing Price ListSPM101 11The Competition Commission Report [Appendix 4.6]SPM1128 12Australian Default Fees ReportSPM122 13BBC Commission ConclusionSPM131 14OFT Report April 2006SPM145 15House of Commoms EDMSPM151 16Transcript of BBC Radio4 interview with Peter McNamaraSPM162 17Sample Default/Charge notification LettersSPM172

I honestly believe that the quality and content of the bundle got me noticed and made the judge read it and digest the arguement, presentation is very important. They say that a good story grabs you in the first few pages, the same could be said for your bundle. Don't make the judge work to find out about your case. Hope this is helpful.

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  • 2 weeks later...

Hullo

 

Well Abbey failed to send in their supporting documents in time either to me or the court. I had a letter asking for their defence to be wiped out prepared but then I got a letter from the Court this AM.

 

The letter says the case is Stayed until the Test Case is out of the way, though I have permission to apply to lift the stay. My court date on Sept 6th is vacated.

 

What do I do now?

I was thinking of asking for the Stay to be lifted on the grounds its unfair and Abbey failed to follow the judges

directions but is this likely to work?

 

Suggestions welcome!

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I have just been through exactly the same thing ogrebear! My court date was also Sept 6th and mine was stayed on 28th Aug. While I haven't officially applied for the stay to be lifted, I did send a long letter to the Judge expressing my disappointment with his order and explaining why I believe my case should be heard and not stayed (abbey did not submit a bundle at all and I played this up stating that surely this means abbey had no intention of defending case as they would be unable to rely upon any docs,) I also mentioned that my argument was mainly about whether abbeys charges were proportionate to the cost to them of my overdrawing etc and not the UTCCR covered by the OFT case. It doesn't cost anything to send a letter, and in my case I certainly felt better for getting it all off my chest. Keep positive, we can still claim interest until we actually receive payment - could add a few hundred pounds to our claims - all the best with your claim.

[FONT=System][COLOR=darkorchid]29.1.07 - S.A.R - (Subject Access Request) letter sent to Abbey[/COLOR][/FONT] [FONT=System][COLOR=darkorchid]17.2.07 - Preliminary letter sent to Abbey[/COLOR][/FONT] [FONT=System][COLOR=#9932cc]5.3.07 - LBA sent to Abbey[/COLOR][/FONT] [FONT=System][COLOR=#9932cc]28.3.07 - N1 filed at Worcester CC![/COLOR][/FONT] [FONT=System][COLOR=#9932cc]1.7.07 - AQ filed at Worcester CC[/COLOR][/FONT] [FONT=System][COLOR=#9932cc]6.9.07 - Court Date!!![/COLOR][/FONT]

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I also mentioned that my argument was mainly about whether abbeys charges were proportionate to the cost to them of my overdrawing etc and not the UTCCR covered by the OFT case.

 

 

James, IMHO the disproportionate penalties ARE indeed part of the UTCCR and as such form the basis of your case.

Lula

 

Lula v Abbey - Settled

Lula v Abbey (2) - Settled

Lula v Abbey (3) - Stayed

 

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James, could you please post the text of your letter so I could use it as a template?

 

I am also going to phone the Court on Monday and find out what I can do about this as its silly that Abbey fails to put in their bundle and therefore their defence should be struck out- as per the Courts order- but everything has been stayed!

 

If the Court says I should apply to lift the stay what's the best approach given they failed to get their paperwork in so things are slightly different to the norm?

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Hi Ogrebear, you might want to double check that what I included in my letter was correct after reading Lula's post (she is way more knowledgeable than me!!) Basically, I based my letter on the response of the Judge in PSM's case and in particular the following paragraph on his thread:-

 

The judge then pointed out that as such the Abbey were only entitled to claim back actual loss caused by the breach of contract, therefore anything over that could be deemed as a penalty charge. From what I could understand and this is where it gets hazy the judge felt that this aspect was not covered in the OFT test case (someone needs to look at this in detail). She therefore adjourned this part of the case for 28 days and directed the defendant to supply all documents and evidence they would rely on, including full disclosure of how charges are calculated within 3 weeks. I feel this is very significant and could form the basis for objections/appeals against 'stays'.

I took this to mean that the part of the defence which related to the breach of contract was not covered by UTCCR and therefore I argued this in my statement of evidence and my letter to the judge. If you still want a copy of my letter after you have looked into this then just let me know and I will pm it to you. I would hate to be responsible for giving you wrong advice - I haven't heard back from my court yet so do not have any clue as to whether it has done any good. :confused:

[FONT=System][COLOR=darkorchid]29.1.07 - S.A.R - (Subject Access Request) letter sent to Abbey[/COLOR][/FONT] [FONT=System][COLOR=darkorchid]17.2.07 - Preliminary letter sent to Abbey[/COLOR][/FONT] [FONT=System][COLOR=#9932cc]5.3.07 - LBA sent to Abbey[/COLOR][/FONT] [FONT=System][COLOR=#9932cc]28.3.07 - N1 filed at Worcester CC![/COLOR][/FONT] [FONT=System][COLOR=#9932cc]1.7.07 - AQ filed at Worcester CC[/COLOR][/FONT] [FONT=System][COLOR=#9932cc]6.9.07 - Court Date!!![/COLOR][/FONT]

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