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Hi, Advice re: new rubbish washing machine pls


Delilah_75
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Hi :)

I'm new here, and wondered if someone could please offer me some advice?

 

My husband and I bought a new Washing Machine when we moved to our new home in May this year. Nothing wrong with our old Hotpoint, but it was fitted into the Kitchen.

 

Anyway we bought a 'Bosch Classixx 1200 S EXPRESS, WAE2416SGB/01. It is a TERRIBLE machine and simply is NOT up to standard. It is incapable of shifting any stains on any clothes (despite stain removers and good quality washing powders - I have to throw most of them away. With two children, this is terribly costly.

 

I blame the machine for this, because my 7 year old Hotpoint shifted everything, whether I used a stain remover or not.

 

As the machine is less than 4 months old, I would really like to know what I can do about this?

 

Should I complain direct to Bosch or the Company we purchased it from?

 

Are we entitled to a new machine or our money back?

 

I would prefer our money back.

 

We also bought a Bosch Dishwasher - and quite frankly that's below standard too - but not quite as bad as the Washing Machine!

 

Thanks & Kind Regards,

Delilah.x

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