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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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cats v rbos


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Cats,

 

welcome and good luck. Have a good read of the other RBoS threads to be ready - forewarned is forearmed!!

It's yours and you want it back!;)

Big Col:p

RBS LBA 20/06/06. WON - 21/10/06

MBNA(1)-Start-20/06/06, Claim-£250, 15/8 - Winner!!

MBNA Virgin(2)-Start-20/06/06, Claim £100, 15/8 - Winner!!

BoS MCard Data Protection Act Sent 20/06/06 - WON 16/10/06

Green On!

If the post/advice helps, pse click on the scales!! :cool:

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Hi BigCol

I think I must have read just about everything on the site by now-the only information I couldn't find was how to post a thread! 'Came across the link by accident earlier.

Don't know about anyone else but my overwhelming feeling now is one of relief. I have spent years having conversations with the bank that have left me feeling utterly enraged and powerless through having to listen to comments such as 'well you should have had money in your account' and 'you incurred charges because you were over your limit' , in spite of irrefutable evidence that switch payments and service charges for Royalties were applied to my account retrospectively causing me to exceed my limit. I felt much as victims of theft must feel, I imagine, and it caused me no end of stress, knowing that these people were helping themselves to my hard earned money.

I have noticed a change recently in the demeanour of the bank staff and the tone they take with me. They are very defensive and much less likely to adopt a condescending or frankly rude approach to my queries or complaints. Needless to say, I am always very polite and very assertive with them, but when this is all over I shall be demanding written apologies from the two members of staff who were particularly rude and unhelpful

The best thing for me is that these negative feelings of rage and hopelessness have been replaced with a wonderful feeling of now being the one in control because I'm right ,and now, thanks to this wonderful website, I am now in a position to prove it!:-)

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Go Cats!

I have tried for years to keep within the Ts&Cs of my account, but life has a nasty habit of kicking you in the danglies when you least expect it. Keep the faith, there are more than a few success stories on this site and no reason why we shouldn't share the glory. I have taken loan upon loan with RBoS to try and keep out of the sticky brown stuff and act responsibly, believing that 'they' would see this and reciprocate...how wrong I was. Business (ie profits) always gets in the way, but now the worms have turned......8-) Just remember that the person on the other end of the phone is human and only toe-ing the party line. Just keep being asertive and checking the site for confidence and passing it on to the rest of us and anyone else that may benefit from getting their money back - then don't forget to donate once you've won to keep the site going! All hail BF and the Mods - bouyashacka!(or whatever -ai!)

Big Col:p

RBS LBA 20/06/06. WON - 21/10/06

MBNA(1)-Start-20/06/06, Claim-£250, 15/8 - Winner!!

MBNA Virgin(2)-Start-20/06/06, Claim £100, 15/8 - Winner!!

BoS MCard Data Protection Act Sent 20/06/06 - WON 16/10/06

Green On!

If the post/advice helps, pse click on the scales!! :cool:

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I too have taken out loans-at the banks suggestion - for the same reasons i.e to try and avoid prohibitive bank charges when times are difficult. Last time they insisted that I took loan cover at £80 per month before they would go ahead with the loan, but they waited until the very last stage before doing so, knowing that I had little option. If I had known what I know now at an earlier stage, I would have toughed it out rather than take out a loan with ruinous loan cover payments, but the spectre of vast, rapidly escalating charges becoming a huge debt in themselves frightened me so much I took the easy option.

Not sure if I can now ask for the loan cover to be removed-does anyone know? It was a condition of the loan at the time.

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