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Customers Fail to Shield PINs - WHICH?


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Here's the lastest from WHICH? Customers Failing to Shield PINs at ATMs.

 

I'd have thought the easiest place to acquire a PIN was in a check out queue, or as widely reported at garages.

 

Surely WHICH? formerly the Consumers Association should be asking the card inustry some searching questions:

 

Why are PIN entry devices in shops, pubs, clubs and restuarants not better shielded?

 

Why are safety zone (Privacy Boxes) not marked out at every single ATM?

 

 

Why are card issuers failing to inform consumers that PIN free cards are readily available, Chip & Signature?

 

Associated links:

 

Banking Code Consumer Action Required.

 

How to prevent someone using your personal details to apply for cards.

 

How to deter most types of card fraud.

 

Looks like WHICH? is failing the consumer on this issue

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I have big hands and I find it difficult sometimes to can my hand in some shields and see what buttons I am pressing.

 

And you know what they say about men with big hands?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Big Gloves:lol: :lol: :lol:

Frederickson - CCA Sent 11/4/07 - Lost - Claiming back from post office

Connaught Collections - CCA Sent 11/4/07 - No Agreement - returned to client

Lowell - CCA sent 11/4/07 - No agreement - returned to client

Moorcroft - CCA Sent 11/4/07 - No Agreement - returned to client

Red Castle - CCA Sent 11/4/07 - Copy returned but no T&C's

Robinson Way - CCA Sent 16/5/07

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It's definitely safer for an awful lot of consumers to continue signing:

 

Latest from Swindon:

 

GANGS of pickpockets are continuing to target the town's elderly people with 50 thefts reported in the last two months alone.

 

"The pickpockets often hang around cash points, watch someone get money out and put the pin in, and then follow them into shops.

 

"They target elderly ladies on their own or young mums with their handbags on the prams."

 

Story here.

 

Same thing happened not so long ago in Great Yarmouth. This time it would seem that the PIN was acquired in Marks & Spencers:

 

PIN Number Theif Targets Women: (Story here).

 

The woman had been buying goods in Marks and Spencer in Great Yarmouth on 7 October when the thief took her bag.

He then used her card in another store and a cash machine, taking more than £600 from the account.

 

Crooks are catching on - PINs and Cards (Stolen or Cloned) = Cash, lots of cash.

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And you know what they say about men with big hands?
There goes a man with big hands?

Lloyds TSB, Total Charges £900, Claim Filed for £1379 - Settled

 

Sainsbury's Bank Credit Card, Total Charges £90 - Settled.

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I remember a shopworker once asking the customer for their PIN so he operator could enter it in. What was worse was that the customer was about to give it before I stopped him.

 

Totally irresponsible. If banks and card issuers insist that customer use these facilities, then they should be picking up the tab for when it goes tits up.

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The question still remains. Is WHICH? letting consumers down on this issue, as they seem to take the Banking Industry Line at all times when it comes to PINs (Even after BBC's Watchdog).

 

 

Why are WHICH? not having the common decency to inform consumers that Chip & Signature Cards are available?

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  • 4 weeks later...

If a victim of PIN based fraud hasn't written down their PIN, and the the Card Industry can't keep PINs secret how can they hold a victim liabel?

 

Advice to CHIP & PIN retailers from the Card Industry people. It makes you think:

 

Why do criminals target cards, card details, and PINs?

Fraudsters try to capture card details and PINs in order to produce fake magnetic strip cards, which can then potentially be used in shops or cash machines that haven’t upgraded to chip and PIN – mainly overseas.

Threats:

Electronic Attacks:

These are attacks on the chip and PIN terminal or the software used to process card details and include attempts by criminals to place illegal, data-capturing devices, bugging equipment or software in chip and PIN terminals or installing pinhole cameras, focused on a keypad, that record customers’ PINs.

Substitution Attack:

Fraudsters attempt to remove parts or all of the chip and PIN terminal and substitute them with doctored or bogus devices that capture card data or PINs. Criminals may attempt to install fake equipment by posing as bogus service engineers.

Theft:

Criminals may try to steal chip and PIN terminals with the aim of gaining access to any stored data held in the device learning about the inherent security features; or attempting to doctor the device prior to re-installing it in a shop environment.

Members of Staff.

Criminals may target businesses by applying for jobs or coercing existing shop staff into helping them so they can access chip and PIN terminals, install pinhole cameras or skim cards through the use of handheld card readers.

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