Abbey's Dirty Cheque Book Trix

[madkid]

Hi Guys,

 

I arrived back from my holidays earlier this week and noticed I only had one cheque left in my Abbey Cheque Book. The bank usually send new books out automatically but strangly this time they did not.

 

I called 08459 724 724 and spoke to a sercond rate t*at who was rude with a terrible attitude who held me on the phone for 25 minutes while he tried to order me a cheque book. He finally came back on the phone and told me that I had a STOP for cheque books on my account and that the system would not allow him to order me another cheque book. He gave me the number of Abbeys underwriters who apparently could take off this stop. I wasn't happy so I grilled the bank t*at a little more and guess what? ? ? . . . .

 

It turns out that I can't have a cheque book because I've started a claim to get me unlawful bank charges returned. As you can imagine I was fuming by this point so ended the call with the rude t*aw and called the underwritters as suggested. They told me that they had nothing to do with this and then promply cut me off!!! So now in anger I called up the complaints department who told me there was nothing they could do (I'd spend almost two hours on the phone by this point!). The guy wouldn't even start a new complaint about this! The cheek! A complaints department which doesn't accept compaints!

 

So I sent of my LBA and included a paragraph about the cheque book stop and I'm still moving forward with my claim - sod the t*ss*rs I'm going all the way now - I wouldn't mind but my charges amount is only in the lower hundreds so I'm not exactly asking for alot to be returned. . . . I will certainly never recommend Abbey to anyone again and in fact I will tell people how s*itty and grabbey they really are!

 

Sorry for the language but I'm angry, has this happened to one else? and is there anything I can do?

Any help or comments welcome - Thank You :o(

A very p*ss*d off Madkid!!!!!!!!

[juicyd]

That's awful madkid. Get online at the FOS and complain about it!!

 

You can say on teh form that they refused to deal with your complaint and told you they weren't giving you another cheque book because of your claim.

 

No doubt they will say that they want to curtail your ability to create unauthorised overdrafts but er...they can't just withdraw services without notifying you!

 

The ombudsman has upheld a number of complaints against banks who have penalised people for claiming (by asking them to close their accounts)

 

Financial Ombudsman Service - they aren't exactly quick but will at least insist that abbey tell them why they wouldn't let you complain and why no cheque book!

 

symapthies re your time on phone. (never understand how people have patience to phone...i only ever write, and then they HAVE to respond to you whereas they can ignore a phone call)

 

good luck!!

[Lula]

I can fully sympathise with you, my OH's multi-function card expired in June, usually you would receive another one about 3 weeks before - he still hasnt got a replacement, has spent hours on the phone trying to find out what the hell is going on, oh and before you ask, he doesnt pay bank charges, hasnt had an action with them, I think it is retaliatory because of my 3 claims lol, they told him today that it probably was sent to a branch for collection, he asked why, it has always been sent to home address, they quoted our old address at him and he said no and if they didnt have our new address why was his statements being delivered to the new address? LOL he isnt happy at all.

[thiopentone]

my visa debit card expires end of this month and as you say they usually send replacement well in advance which i havent received yet will let this month salary go into account to clear overdraft then open parachute account so if i receive settlement it wont be used to clear my overdraft like they did with their gogw:p

[drob]

I started a claim for charges from Abbey and they gave me notice and withdrew overdraft and then 4 weeks later asked for my muliti-function card and cheque book back. They have froze my account until i pay my overdraft back.

[boston3603]

Abbey have played similar dirty trix with me. No debit card at the end of june when it was due. Emailed them and they said it must have got lost in the post because of the postal strikes. MMmmmm. NOT. When it did arrive it was dated March 2007!!!! Not July 2007. 2watzzzz. Then there is the cheque book saga.

6 checks left...no new check book. Phoned them up saying "blah.....check book......where issit?.

Got asked what I did with the 2 books they sent in december!!!!!!!!!!!!!! and wouldnt issue me with new ones til I found the old ones or proved each check had been used. WWWEEEEEEEEEEEEEEELLLLL. I went BEERRRSSEEEERRRRRRRKKKKK. NAME? POSITION AT BANK? MANAGER? WRITING TO PAPERS , ALREADY WRITTEN TO M.P. FRIENDS AN EMPLOYER FOR BBC....blah...blah.....

Ok Mrs.S... I HAVE ISSUED YOU ANOTHER. SLAMMMED the phone down. :evil: Am now writing to the court to file a complaint AGAIN .

By the way had a copy of their AQ. Will be req. a stay. I have counteracted THAT one already. Have told courts I rec. copies of directions NOT. and that I agreed with them. YAWN. Oh. and that they will not be using expert witnesses or using a defence in court. They are trying to put my 11 grand claim through the small claims track. Beilieve me I feel like giving up but they have not squeezed the life out of me yet.

Keep going all of you. STAY:cool: . DONT BE TOO:( . DONT GET:evil: GET EVEN.