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Samsung Fridge Freezer broken again!


lyns
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I bought a fridge freezer from Comet in May 2005 one of them american ones with the ice and water dispenser. Paid £700 for it and withing the first year it broke down and defrosted all my food etc.. Comet fixed it as it was under 1 year guarantee. Now it has broken down again! Had someone local out who says the motor has gone and cannot be fixed and it cant be replaced due to cfc gases or something. So I am left with a totally useless fridge freezer that is only just over 2 years old and cost a small fortune! Contacted Comet by letter and they are sending out an engineer free of charge to look at it. They said if it is a major fault we can have 35% off the cost of the parts but will have to pay all of the labour, how nice of them!!! I know that when they come out it is beyond repair as the other bloke told us this but I want them to see it too! Samsung have said they wont do anything as it is over 2 years old. What rights do I have?? Can anyone help me?

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Did you pay with cash? Credit Card? Debit Card?

 

If this is a manufacturing fault/defect and the fridge freezer is not as durable as would be reasonably expected then Comet should be repairing or replacing free of charge.

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We paid cash! Comet came out on Friday and looked at it and they are repairing it for free, this is because samsung have had problems with this model of fridege freezer and the parts need replacing.

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Hi Lyns

 

I have one of these about the same age. What model number is it?..

 

Uk

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  • 3 weeks later...

I am on my second samsung fridge freezer had the last one repaired 6 times eventually samsung offered me an exchange that was 18 mnths ago now same problems arising with this one ice build up on components in fridge and does not cool gives a warning couple weeks before breaking down as a whirling fan noise which stops when you open the door.this model is RS21WCNS1/XEU are there others out there with same problem. I am not going through the same as before which consisted 11 weeks of repairs...would like to know where i stand because both these F.Freezers were still under warranty.

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  • 2 years later...

We bought our Samsung American style side by side fridge freezer from Comet. I have never had such a bad after sales experience as I have with them. My Samsung fridge freezer was great until the warranty ran out! Typical! Comet have visited on several occasions, changing God knows how may parts, and yet they still couldn't fix it. Samsung didn't want to know. The engineers in my area said they didn't work on Samsung fridge freezers, and referred me back to Comet and Samsung! Anyway, as time went on, Comet offered me the usual deal that other people seem to have been given. The deal was they will cancel my insuance, and give me some vouchers to put towards a new fridge freezer (from Comet of course). Unfortunately however, as the prices of a new fridge freezer had gone up since I bought mine, I would now need to pay the extra £435.00 difference!! How reasonable of them!! How do they do it and make a profit?!! Eventually, I decided that even though I had foolishly taken out insurance with Comet and was still insured, I'd try something else. I read how loads of other people have ordered a kit from a website, and fixed it themselves - and its worked. The company is APPLIANCE DIY REPAIRS. I ordered the kit, it arrived quickly, I fitted it and its been great ever since. So what the hell have all the Comet engineers been fitting on my fridge freezer? Needless to say, I won't be taking out any more insurance policies with Comet. From now on, I'll just contact APPLIANCE DIY REPAIRS, and ask their advice. The icing on the cake for me is, that as Comet deemed my fridge freezer as being unrepairable (which we now know to be a load of bull), I accepted the offer to cancel my insurance, and did go into their store to spend the vouchers they gave me. I spent it on a surround sound system!! So, I now have the same fridge, only working, and repaired for a reasonable price, and a nice new surround sound system courtesy of Comet!! So in the end, it was a rather good result all round!!!!!!!!!!!!!!!

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  • 3 months later...
We bought our Samsung American style side by side fridge freezer from Comet. I have never had such a bad after sales experience as I have with them. My Samsung fridge freezer was great until the warranty ran out! Typical! Comet have visited on several occasions, changing God knows how may parts, and yet they still couldn't fix it. Samsung didn't want to know. The engineers in my area said they didn't work on Samsung fridge freezers, and referred me back to Comet and Samsung! Anyway, as time went on, Comet offered me the usual deal that other people seem to have been given. The deal was they will cancel my insuance, and give me some vouchers to put towards a new fridge freezer (from Comet of course). Unfortunately however, as the prices of a new fridge freezer had gone up since I bought mine, I would now need to pay the extra £435.00 difference!! How reasonable of them!! How do they do it and make a profit?!! Eventually, I decided that even though I had foolishly taken out insurance with Comet and was still insured, I'd try something else. I read how loads of other people have ordered a kit from a website, and fixed it themselves - and its worked. The company is PPLIANACE DIY REPAIRS. I ordered the kit, it arrived quickly, I fitted it and its been great ever since. So what the hell have all the Comet engineers been fitting on my fridge freezer? Needless to say, I won't be taking out any more insurance policies with Comet. From now on, I'll just contact APPLIANCE DIY REPAIRS, and ask their advice. The icing on the cake for me is, that as Comet deemed my fridge freezer as being unrepairable (which we now know to be a load of bull), I accepted the offer to cancel my insurance, and did go into their store to spend the vouchers they gave me. I spent it on a surround sound system!! So, I now have the same fridge, only working, and repaired for a reasonable price, and a nice new surround sound system courtesy of Comet!! So in the end, it was a rather good result all round!!!!!!!!!!!!!!!

 

Hi

we are having problems with a american style FF ModelR S20CCMS5/XEU. Comet were useless, ordered the wrong part said they could fix it - then in typical comet gfashion ordererd the wrong part and than said even if they they hasd the right part they could fix it ( that took nealy six weeks). Yeah we got extented warranty - not worth the paper its written on.

 

Thanks for the tip i'll try APPLIANCE DIY REPAIRS

 

I wont be buying from Comet and especially not Samsung Products

There are 10 kinds of people in the world:

Those who understand binary and those who don't.:rolleyes:

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  • 5 weeks later...
We bought our Samsung American style side by side fridge freezer from Comet. I have never had such a bad after sales experience as I have with them. My Samsung fridge freezer was great until the warranty ran out! Typical! Comet have visited on several occasions, changing God knows how may parts, and yet they still couldn't fix it. Samsung didn't want to know. The engineers in my area said they didn't work on Samsung fridge freezers, and referred me back to Comet and Samsung! Anyway, as time went on, Comet offered me the usual deal that other people seem to have been given. The deal was they will cancel my insuance, and give me some vouchers to put towards a new fridge freezer (from Comet of course). Unfortunately however, as the prices of a new fridge freezer had gone up since I bought mine, I would now need to pay the extra £435.00 difference!! How reasonable of them!! How do they do it and make a profit?!! Eventually, I decided that even though I had foolishly taken out insurance with Comet and was still insured, I'd try something else. I read how loads of other people have ordered a kit from a website, and fixed it themselves - and its worked. The company is APPLIANCE DIY REPAIRS. I ordered the kit, it arrived quickly, I fitted it and its been great ever since. So what the hell have all the Comet engineers been fitting on my fridge freezer? Needless to say, I won't be taking out any more insurance policies with Comet. From now on, I'll just contact APPLIANCE DIY REPAIRS, and ask their advice. The icing on the cake for me is, that as Comet deemed my fridge freezer as being unrepairable (which we now know to be a load of bull), I accepted the offer to cancel my insurance, and did go into their store to spend the vouchers they gave me. I spent it on a surround sound system!! So, I now have the same fridge, only working, and repaired for a reasonable price, and a nice new surround sound system courtesy of Comet!! So in the end, it was a rather good result all round!!!!!!!!!!!!!!!

 

I must say that I would never buy anything any where other than comet. I once bought a DVD system cos I got £200 off I paid 4 insurance . 2 yrs later my kids stuffed a load ov jam in the DVD part was fixed. After 4 year it was dropped. So original price £700-200 £500 insurance £150 4 years off use then £700 quids worth of voucher. Ad a tumble dryer although it was not replaced it was fixed twice under 3 yrs waranty. Ad a tv £700 4 n half yrs down the line I thought as the waranty would b up soon I would call em out to try my luck as the screen ad a mark on the bak (plastic as rear projection.) only cheap part but they don't make anymore so wrote off I get another brand new 50inch plasma. Now I av a 4 n half year old fridge freezer agen cos the waranty will b up soon I called em out as there a small air line crack in the inner casing they av wrote off n I av anva £380 quid to spend. I av now found out that fridge freezers cost a lot more now but the insurance is still great n I av ordered a samsung american freezer the rsa1wtmh modal. But thy can't b bothered to pick it up so I av still got my old one. My point is is that adding my story to the fact u got your sound system & to keep your freezer it confirms that I would nearly always get the 5 yr waranty n I nearly always use it. Problem now tho is inav read loads bout samsung f.freezers breaking after a few years now whilst I av got the insurance on mine again I don't want to av it breaking all the time. But the modal I av bought I can't find a bad review about that one. So do I try my look r cancel my order. I'll have to think bout that 1.

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I must say that I would never buy anything any where other than comet. I once bought a DVD system cos I got £200 off I paid 4 insurance . 2 yrs later my kids stuffed a load ov jam in the DVD part was fixed. After 4 year it was dropped. So original price £700-200 £500 insurance £150 4 years off use then £700 quids worth of voucher. Ad a tumble dryer although it was not replaced it was fixed twice under 3 yrs waranty. Ad a tv £700 4 n half yrs down the line I thought as the waranty would b up soon I would call em out to try my luck as the screen ad a mark on the bak (plastic as rear projection.) only cheap part but they don't make anymore so wrote off I get another brand new 50inch plasma. Now I av a 4 n half year old fridge freezer agen cos the waranty will b up soon I called em out as there a small air line crack in the inner casing they av wrote off n I av anva £380 quid to spend. I av now found out that fridge freezers cost a lot more now but the insurance is still great n I av ordered a samsung american freezer the rsa1wtmh modal. But thy can't b bothered to pick it up so I av still got my old one. My point is is that adding my story to the fact u got your sound system & to keep your freezer it confirms that I would nearly always get the 5 yr waranty n I nearly always use it. Problem now tho is inav read loads bout samsung f.freezers breaking after a few years now whilst I av got the insurance on mine again I don't want to av it breaking all the time. But the modal I av bought I can't find a bad review about that one. So do I try my look r cancel my order. I'll have to think bout that 1.

Ummmm... A quarter past four?

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