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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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statements beyond 6 years?


trickytrish
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Hi All

 

I've already claimed my 6 years charges back got them back in january:D

 

just wondered how you go about getting statements before oct 2000

 

1. Do I send another S.A.R stating from beggining of account to oct 2000

 

2. or just write to them and ask saying I've sent then a S.A.R with £10 payment way back in nov 2006 and could they send me the other statements, since before oct 2000!

 

 

How Likely am I to get them also? I've had this account from sometime in the 1980's :o not sure what year tho its that long ago now, I know I've had quite a lot of charges,

 

I've thought about claiming beyond 6 years for a while but just waiting to see if anyone else had and how far back they had got statements from and how far back they had claimed,

 

many thanks all :)

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Im claiming back to 1996 from an old closed business account with the COOP, was fortunate enough to hoard all my statements, was just reading thread started by Glen vs Coop and he managed to get statements back 9 years, i believe this was for a coop credit card, but hey if they keep credit card information that long who's to say they dont hold account information as far back as then..Gc

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thanks for that its allways worth a try,

 

doubt that I'll get statements from the 80's tho altho it would be nice if I did .lol

 

mind you having said that they dont send statements any more anyway after what I've read on here they just send you a list of charges etc,

 

methinks I'll send just another S.A.R

 

thanks again Groovycaz :)

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Hi Trish

I recieved the Defence from the Coop solicitors which stated "The only records now held on the account are screen shot statements for the period 19/07/2000 until 10/07/2007," strange then that they previously offered a refund to Jan 2000, also the account was closed in August 2000 so 1 months screen shot statements showing, somehow I dont think so..Gc

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