Closed RBS and Natwest Credit Card Accounts

[planetparker]

I have phoned both Customer Services numbers for RBS and Natwest and asked for details of my closed accounts (they were all closed in 2004). I have security details, previous addresses, opening and closing dates and credit limits (from my credit report) - everything except the account number as I moved house at the end of last year and threw everything away (how I regret it now).

 

They refuse to give me the account numbers over the phone, nor will they give me an address to write to to get this one piece of information. The woman I spoke to at RBS Customer Services even admitted the information was on her screen, but she refused to give it to me! She then changed her story and said that after 3 months' all data on closed accounts is deleted.

 

Of course I don't believe her - I used to work for the RBS group myself and I know they keep customer information going back for years.

 

The charges for all these credit cards are likely to be quite large, and I am determined to pursue it further. Has anyone else managed to get this information out of RBS/Natwest?

 

Thanks

[barracad]

They are unlikely to give details over the phone for security reasons.

 

Make a DPA request in writing as per the step-by-step instructions in the FAQs.

[planetparker]

Will a DPA request work without the account number? Has anyone managed to get information without the account number?

 

Thanks

[LondonPam]

I managed to get details from an account closed 3 years ago from Coventry Building Society. I just wrote to them with my name, date of birth and previous address where the account was listed. I included the £10 PA fee and that was it

[planetparker]

That's encouraging - thanks! I'm going to send off the DPA request anyway with all my previous addresses as the reference instead.