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Marks and Spencers


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M&S charged me lots in the past and, via their solicitors, tried to put a charge on my flat.When i sold the flat,i paid in full.Last week,i wrote asking for details of all charges made so that i could commence court procedings to get them back.Today,i get a letter confirming that i have cleared the account but they do not inform me of the charges.

I have `phoned the woman who wrote the letter and written to her giving 7 days to provide this information.

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Well done.

Presumably you are referring to charges ofr late payment etc of storecard payments?

Did she agree on the telephone? or was she reluctant.

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Yes,I had a M&S card and a personal reserve account and it is the charges on these that i intend to get back.I didn`t actually speak to the woman concerned,but was put on hold while the bloke i was talking to spoke to her.

At least they acknowledged me.Nothing yet from Fiat Financial Services apart from their initial `phone call saying that all the charges on my account were covered by their terms and conditions.I have also asked them for a complete breakdown of the charges.

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  • 2 weeks later...
  • 1 month later...

I sent off the suggested letters to M&S claiming the £15 for the letter and they have refused,saying that I can complain to the Financial Ombudsman.

So I will and from what I`ve read here,this will cost them £300 + (forgot figure) Then I will complete the N1 form and give to the local court on Monday.This is going to cost them a lot more than the £15 plus interest I initially asked for.

So,Annette Mason of account support,You have just cost your employers about £400 including court fees.I`m sure they will be delighted.

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Statement of account received.Charges are:

£15 letter charge

£100 solicitors costs

£243 claim fee

£70 judgement solicitors costs.

Can i claim any of these back?

 

Sorry, I don't know why I have missed all of this.

 

When they sued you, what did they sue you for? Aren't there any penalty charges?

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All these charges stem from my long spell in rehab.I fell behind and they tried to put a charge on my flat adding all the legal charges.I paid in full when I sold the flat.

The legal charges I am not challenging (not yet anyway ) as I was behind with the payments and they may be a true cost.But I am claiming the £15 for just sending me a letter.Might not seem much,but they were not sympathetic when I couldn`t pay them.

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But didn't they apply any penalty charges for late payment of installements. Surely you could make this a bit more worth your while.

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  • 12 years later...

This topic was closed on 03/05/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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Please note that this topic has not had any new posts for the last 5457 days.

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Thank you

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