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    • Thank you for the reply - I'm half expecting them to either drop the whole thing or to spring the "We had to tell the court that you don't want to pay so we're going to restart proceedings" idea given the language in the consent order that I signed with them. Going to read up and prepare to defend in case they fancy playing that game. It'd be nice if they would actually play by the rules for once...
    • Hi, I'm not sure if I'm asking this in the correct forum.   Ill try to be brief   - last October I contacted a h2b company that said I was eligible for up to £200 off every window and door. I agreed to a company to come and quote.   The quote was given, the windows and doors installed. The initial installation was incomplete however the people installing said for them to be paid for their part I needed to sign both a form that said what was left and that they had done their part. This form was actually an agreement to release the funds from the finance company. I disputed this.   Fensa came to inspect my property finding multiple errors (improper sealing) in addition to those I found (chipped and damaged beading, poor finish and damage to an internal door and blind). The company returned to fix the issues Fensa identified.    I compiled a very hefty report and sent to the window company complaints team with pictures showing the faults. They did apologise and have attempted to remedy some of the issue.   I asked for a price breakdown in December to check exactly what each item cost. This was done as I had agreed to have sills in addition to the windows and i received capping boards instead (i didnt need capping boards).   The price breakdown shows no indication of any saving made as promised by the h2b company. When i highlighted this to the window company they said what they had provided was all they were giving me. I complained again and was given an explanation stating that they gave me a different saving that was larger than would have been offered by the h2b company in the first place. This was not indicated to me at point of sale.   Being that it has been a year I am wondering if I should contact the financial ombudsman about this. I feel as though I have been miss old this product and the company has been dishonest and unhelpful.   Any advice would be great.
    • Hi everyone,    They started sending threats:   Wednesday:    We have been instructed to proceed formally on this claim in 7 days in respect of the balance due to Photo Studio Group unless discharged or an arrangement made. This will result in a formal Letter Before Claim and Court Proceedings.    Thursday :    It's not too late to stop legal action. Settle the £1182.89 due to Photo Studio Group.    Friday 8:23am :   The £1182.89 due to Photo Studio Group is overdue we are now instructed to proceed with a formal Letter Before Claim.    Friday 6:28pm:   We are now considering whether to issue Court proceedings to recover £1182.89 owed to Photo Studio Group.        
    • Hi Guys, I would appreciate any advice you can give.   In mid September this year we went to a Caravan company to look at potential caravan purchases, we found one caravan that we liked it was a 2018 model,   however when talking to the salesman we expressed concern that the settee and the bed mattress seemed to be of very poor quality and lacked any real support. The settee and mattress also seemed older than the year of manufacture would suggest. The salesman assured us that the fittings were manufacture fitted and that was, 'Just how they are'. He agreed to look into the matter for us.   As a result we paid a £1,000 deposit on our debit card, the salesman asked us to sign a contract for sale regarding the caravan informing us it was 'a receipt for the money we paid'.   We were due to collect the caravan this week, however, during the period from signing the contract we felt that we were being mislead about the furnishings previously mentioned so we carried out some research.   I sent the photographs to the manufacturer and asked them if they were the original fittings supplied by them, they responded that the settee and mattresses shown in the photographs (Taken from the online sales pictures from the sellers website) were never fitted to that caravan and had never been supplied by the manufacturer. I also downloaded the brochure from the manufacturer that showed the settee and bed mattresses that were fitted to the year and model of the caravan we had paid a deposit on, were nothing like the ones currently fitted.   somebody has taken out the superior Settee and bed mattresses and replaced them with cheaper inferior quality ones which seriously devalued the caravan, notwithstanding reducing the comfort and quality of the caravan. He insisted that the photographs (taken from their website) were the correct fittings for that caravan.   On Sunday 20th October, I sent the caravan sales company a letter stating that we were rejecting the caravan and that we had been mislead as to the quality and provenance of the fittings, that we no longer had any trust in the sales company and under the Consumer Rights Act requesting the return of our deposit.   We received a response the next day that stated, they accept the cancelling of the contract however, they are retaining our deposit against the purchase of another caravan from them.   I think it is a given, that we would never darken their doorstep again let alone purchase anything from them. I would add that all our concerns and the company's responses have been via email, so we have an audit trail of what has gone on.   I have considered chargeback, as we paid on a Visa debit card (I know should have used a credit card) and I am aware that we have 120 days to try and implement this.   I'm looking for advice as to what to write to the company to start with, i.e. Letter of complaint (They have no complaints policy or procedure in their T&C, they are also not signed up to the Dispute Resolution Ombudsman Scheme) or a, Letter before Claim, or do I involve Trading Standards.   Any advice from the wise members of this group would be greatly appreciated.   
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
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      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
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      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Welcome Finance - This company needs to be banned.


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get google alerts divadog, its a gem for finding news like this, all the above links and more came into my inbox.

Direct Auto Finance & DLC dispute ongoing.

Offer with confidentually agreement from DLC / DAF DECLINED :D

Please PM me if you have any cheap rate or 0800 number for DCA's to add to my list and also to my website

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Ouch, those figures are nasty! These two statements in particular show how the hole has got deeper this year:

  • The Company considers that the Group's balance sheet at 31 December 2008 would have been likely to show a deficiency of shareholders' funds of £197.0 million, with loans and advances to customers of £2.5 billion and gross external borrowings of £2.7 billion.
  • The unaudited results of the Group for the nine months ended 30 September 2009, taken from the management accounts, show a loss before tax of £347.4 million. As at 30 September 2009, loans and advances to customers amounted to £1.9 billion and gross external borrowings amounted to £2.7 billion (£2.3 billion net of cash at bank).

Seems as though Cattles are looking optimistic but the figures shown are awful and all monies collected are going straight to the lenders so I still cannot see how they can get out of this. When the shareholders meet on the 17th December lets hope they realise they are never going to get all that money back and they put this ailing and diseased company down once and for all !!!! Lets wish for an early Xmas Pressie !!!

It seems they have a fair majority of agreement from the bondholders:

It is anticipated that the SEA will become effective on 17 December 2009 (the
"Effective Date"
) when HSBC Trustee (C.I.) Limited will accede to the SEA as trustee for the Bondholders, subject to the formal approval of the Bondholders. The Company has received irrevocable undertakings from Bondholders representing 79.91 per cent. of the 2014 bonds (by nominal value) and 77.81 per cent. of the 2017 bonds (by nominal value) to vote in favour of the resolutions to be proposed at the Bondholder meetings and therefore the Company expects that such resolutions will be duly passed.

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thanx Iain,i'm picking up some good info from you guys. phoned the financial ombudsman up today and reeled off the whole of my sorry story(poor guy),he's despatching a letter to them today, he agreed with me on every point i made and said they would be prepared to do a full investigation into my problems, they will give welcome 8 weeks to sort it for me, if not after that time they will investigate fully. he said so far there was atleast 20 points on my acc that i was disputing.he also said that were very valid points. hopefully i can take welcome to the cleaners for being total **** suckers of the earth. by the way does anyone know if being a total **** sucker is in the consumer credit act, cos if it isn't our contracts are all legally unenforceable lol

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I had a phone conversation with FOS today. They said:

1) Welcome are not legally obliged to provide calculations on how they reach the amounts on the agreement EVEN IF they DON'T balance!

2) Welcome are under no legal obligation to provide details or amounts of commission paid

3)Welcome are under NO LEGAL OBLIGATION to prove the insurance definately exists!!!!!!!!

 

FSA however don't agree with FOS!!!!!

 

An adjudicator was assigned to my case last week. Received his reply yesterday - very quick. Like the above quote; he agrees with the offer that Welcome gave me. He's "urging" me to accept it.

 

He doesn't see a problem with the way that they settled the first loan with a second when all I wanted to do was lower repayments. He said I agreed to the terms when I signed the agreement. I can't actually remember singing any agreement, just an insurance form stating that I didn't want any. I don't have a copy of the second agreement and never have.

 

No explanation at all about the non-existent insurances. Which Direct Group said themselves didn't exist.

 

Not happy. :mad:

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hi lou, thanx for the feedback. do u think i should go to fsa, cos welcomes screwed me over good and proper and i'm not letting these b**tards get away with it. any advice anyone? i would greatly appreciate some right now.

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oh lou, by the way i have a master plan to get rid of welcome. if anyones listening. in nottingham there is a law that states that if a person wearing a kilt , holding a bow and arrow is stood in the walls of nottingham on a sunday, you are allowed by law to shoot them. the problem is how do we get all of the welcome staff to nottingham, on a sunday while dressed in a kilt and bow and arrow. mmmmmmm will think that one through and try to find an answer.

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Yeah, I'm seriously thinking about going to the FSA. FOS seem to be getting lazy. Welcome shouldn't be allowed to do what they're doing. We don't get away with not paying, yet they get away with tons of stuff!

 

Well, I'm from Scotland so could sort out the kilts lol.

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An adjudicator was assigned to my case last week. Received his reply yesterday - very quick. Like the above quote; he agrees with the offer that Welcome gave me. He's "urging" me to accept it.

 

He doesn't see a problem with the way that they settled the first loan with a second when all I wanted to do was lower repayments. He said I agreed to the terms when I signed the agreement. I can't actually remember singing any agreement, just an insurance form stating that I didn't want any. I don't have a copy of the second agreement and never have.

 

No explanation at all about the non-existent insurances. Which Direct Group said themselves didn't exist.

 

Not happy. :mad:

 

 

Another idiot who's more concerned for the lenders than consumers Ask to change adjudicator The more who do that the more likely idiots like these will be asked to move on back to the bank from whence they came

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Here's the latest news on the Cattles front. From the online edition of Credit Today...

 

 

Cattles reveals £555m loss for 2008 - 27/11/2009

 

 

 

money_lock.jpg

 

Cattles has revealed that it made a loss before tax of £555.3m for the year ended 31 December 2008, according to its unaudited results.

 

An interim management statement also reveals that profit before tax for the year up to December 2007 would be restated to £22.7m, due to an extra provision it has had to make of £700m against losses on impaired loans.

 

Cattles revealed earlier this year that it expected to make the extra provision, after an internal audit of its accounting process discovered a £700m blackhole in amounts held against loan losses.

 

The sub-prime lender also had to consider whether to include an extra £150m incurred as at at 31 December 2008. This has also been taken into account for the interim statement.

 

Cattles added that the group’s balance sheet at 31 December 2008 would be likely to show a deficiency of shareholders’ funds of £197m, with loans and advances to customers of £2.5bn and gross external borrowings of £2.7bn.

 

Unaudited results of the group for the nine months until 30 September this year, taken from the management accounts, show a loss before tax of £347.4m. As at 30 September 2009, loans and advances amounted to £1.9bn and gross external borrowings reached £2.7bn.

 

Cattles said the group continues to generate cash and at 1 November 2009 it held cash of £392m. Its subsidiary Welcome Finance has collected cash of £570.4m in the nine months ended 30 September 2009.

 

After drawn out negotiations the group has reached a standstill agreement with its creditors which it claims will help to stabilise the financial position of the firm. It is now continuing talks with creditors over a restructuring of the group.

 

The directors of Cattles have concluded that the value of the company’s net assets is now less than half of its called-up share capital.

 

In these circumstances the directors are required by law to convene a general meeting of shareholders to consider what action should be taken to deal with the situation.

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Bad News

 

Need Major Op On Knee

 

21 December

 

Great

 

Three Days Before Christmas

Back Online Now Till Then

 

Sorry to hear that Post. Chin up mate. Lets hope for a healthy 2010 once op is over !!!

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Ask to change adjudicator

 

Can you do that?

 

Just a thought. When do FOS ask the company for all their information. Is it when an adjudicator is assigned and then this is part of their job, or before?

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Hi Guys

 

I have a car with Welcome, I have one more payment before I can hand it back without paying anymore. We are moving soon, because due to the nature of where we live there are no buses. I'm gonna try and hold out for as long as I can before giving it back. How long does it take them to issue a court order, or does someone turn up at the door in the meantime? I've read in my T&C's that if they take it back without a court order then I am entitled to every penny back that I have already paid, but if I give them the car keys surely that is classed as surrendering?? Many Thanks, Simon

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handing a car back when you have paid half is called a voluntry termination

you hand the car back and owe nothing

 

welcome cannot do a repo if more than a third has been paid with out a court order

 

if they do it recession of contract and you will get back all payments with 8 % interest and a car for free

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Hi guys, am finally back online permanently now, and I see I have some reading to do lol.

 

Welcome been on the back burner as I have 2 court cases on the go right now so am up to my eyeballs but have talked over Welcome with the solicitor dealing with them for me and is willing to take it on, as the data protection breach needs arguing (beyond me!) etc.....but will use the winnings from one case to fund the Welcome one happily as this guy seems good.

 

All in all, on the offensive. Hoping everyone doing ok but will read and catch up.

 

Postggj - poor timing with the op, hope its an easy in and out job and all is well. CAG needs you!

 

Andie - need to catch up with yours too.....dying to get back in the fight, best to all.

Dipply75

 

I am in no way a legal advisor and only speak from my own experiences and the helpful advice of those in the same boat! :p

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