Jump to content



Welcome Finance - This company needs to be banned.


Please note that this topic has not had any new posts for the last 3310 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

the biggest problem with welcome i have found is the targets set out for branches are really high and pressure is put on them to perform. i know this is no excuse for them but this is why insurance was sold so much as the amount loaned to a customer increased because they had insurance on the agreement meaning the branched where closer to hitting there lending target because the balances where higher than if the customers just borrowed money from welcome.

Link to post
Share on other sites
  • Replies 9.6k
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Posted Images

if a customer requested to me not to call them at work then i remove the number but unfortunately other members of staff will keep calling customer as work to get a reaction from the customer who will make sure they return the call to them. this is bullying by welcome. i want to say due to the current credit crunch all branches of welcome have know been turned in to collections units due to the amount of customer in arrears, new lending is done at head office and applications are done on line

Link to post
Share on other sites

Thankyou For Confirmation

 

Ime Well Aware Of Targets And Commission Payments

 

What Can You Tell Me About The Endemic Fraud That Occured At Welcome

 

People Enquired About A Loan, Decided Against It, Then 12 Months Down The Line Agreements Taken Out In There Name By Internal Fraud

 

Nice Way To Boost The Figures

And A Few Welcome Emplyees Got A Few Quid

 

One Was On Coke (alleged)

Link to post
Share on other sites

i heard that aswell, to be honest all i have heard is about certain membes of staff being suspended for fraud but i heard it was due to them making payments on customers accounts using there own debit card or customers giving card details to make a payment but the payment would be applied to other customers account. these staff where doing this to ensure they earned bonus each month properly the money they where paying out of the own pocket was minimal to the bonus the earned from those payments

Link to post
Share on other sites

there is a lot of pressure on the staff to perform and hit there targets, if you don't you are closely monitored and then put on disciplinary . none of this helps the way they treat the customer because they see it as the customer has to pay for me to hit my target. treating customer's fairly has gone out the window

Link to post
Share on other sites

thanks for the confirmation and i value your honesty

 

last question for now and ill let other caggers ask questions

 

 

why is the staff traning at welcome lousy

 

there is a market for sub prime finance but all companies like welcome want to do is rip off customers right from the start

 

this has now come back and welcome/cattles is on the brink

 

how do you feel about the prospect of loosing your job through the actions of your company

Link to post
Share on other sites

everyone is worried about there jobs, there certainly will be more redundancy to come , the training i felt was good at welcomes head office, as soon as you start work from a branch it all goes down hill as you learn from the staff that are already there breaking policy and speaking to customers like crap, soon enough if you dont have strong morals and ethics then you become like so many of them who are rude, nasty individuals. i know what it is like to struggle for money and get your self into a mess this is why i think i understand customers because i know the stress it can bring onto you when you have money worries. in regards to sub prime, it makes me laugh people who cannot afford to takeout loans have to pay a higher rate of interest, where is the sense in that. its like the finance company is setting them up to fail.

Link to post
Share on other sites

thats my whole point

 

screwing the customer from the start

 

this is the last question

 

why are welcome reluctant to take people to court

 

could it be they will have to explain the high apr etc

its criminal agreements

 

can you enlighten us on lack of litigation as you are in collections

Link to post
Share on other sites

we used to send accounts for attachment of earnings but most customers could not afford to pay and proved evidence to the court so a judgment amount is set and only that can be collected. in simple terms welcome cannot afford to take people to court at the moment because the return from it is minimal

Link to post
Share on other sites

Hi welcomestaff. I have to take with a pinch of salt that you say who you are but....I have lived in misery for years because of the lies and bully tactics these people have put on me...I would rather bleed than give these people any more of my hard earned money..Yes I signed for the loans and yess I have paid them for years and I wish I had not done either but we as the public trust in the system and Welcome Finance has exploited and wrecked peoples lives...And for what ? Bonus and more money.... Sorry but that just sucks whatever the excuses !!!!

Link to post
Share on other sites

pwg has said what most people feel on the forum

 

welcome cause nothing but misery for a bonus cheque

 

they have no regards for the law or customer welfare

people want to pay back what they borrowed but not be exploited.

read some of the welcome threads.

 

you say welcome cant afford to take people to court at the moment

 

i know for a fact over the last two years , welcome have taken only a tiny fraction of people to court and use the likes of cohen, cl finance and lewis debt agency.

 

they are all part of cattles so forgive me if i take your response with a pinch of salt.

 

saying that, keep posting

Link to post
Share on other sites

most welcome employees don't see customer as people unless you are signing for a loan, they see them as money and bonus earners and this is the problem, welcome employees are desperate for there customer to pay and will do anything to make them pay, i dont agree with it and think it is disgusting behavior by these people.

Link to post
Share on other sites

im being honest with you guys, i don't expect you to believe everything that i say as you properly see me as the enemy but just because i work for welcome does not mean i think like these people who are harassing you and tormenting you to try and get you to pay. all i can tell u is what i know, the company has changed so much over the last six months its hard to say what they do and have done as it changes all the time. i know the lewis group is part of cattle's and we used to transfer accounts to them when they where 210 days in arrears but all transferring of accounts has stopped in the company as they want us to build relationships with the customers. no accounts at the moment are going to the lewis group. i just want to try and help some of you if i can

Link to post
Share on other sites

My account has now been with Compliance since August and no issues have been resolved and I write every month a different letter in the hope they will sort my account out....They never do...Either I recieve the same old crap ie..Same old SAR or same old CCA..No movement..Yet I get a call each month or there abouts from the local branch giving me a lecture about my account and asking for money !!! Where is the communication from Compliance to Local Branch ?? There is none but why not ?? We are customers and very, very fed up ones !!! Welcome thought we would be pawns in money games until they got caught out by a corrupt banking system and government.. Now where do they go ? But still nobody has the bollocks to close these sharks down for all of the lies corrupt business they have done. That Piers Morgan today after all I told him still had the balls to ask me for a payment in good faith..So I said yeah ok take it from the 9 grand you owe me in unlawful charges. He told me Settlement Penalty Interest is legal ??? I put the phone down.

Link to post
Share on other sites

as stated

 

welcome are not well liked for good reason

 

you state that welcome have changed and more customer friendly,

 

well they can offer tea and crumpets but mud sticks.

 

the reputation welcome have cannot be changed.

 

even the banks, bond and share holders know most of the agreements are toxic due to the ppi and undisclosed commision agents.

 

even the directors bailed out

 

cattles/welcome prob will not survive as no company in there right mind would now invest with the reputation it has.

 

its bad when a company closes and suffer job losses but when a company does this to its self through greed, it deserves no sympathy

and its good riddence

 

trat the customer fair and that customer will return

 

having the macdonalds attitude of high turn over of customers is not the way

Link to post
Share on other sites
when a loan agreement is signed or any paper correspondence is received we send it to a data image processing company so they are scanned and put on the computer, we access these files buy an internet site but sometime loan agreements are not on the system, we are unsure where they go but they are not found. i think the imaging company destroy the documents once they are scanned so if they are not on the system then i don't think they will be found again. i think the problem lies when the branch do not send the documents for scanning which we have to do on a monthly basis, then they are found months down the line and then put in confidential waste and not scanned to the system

 

 

Hi welcome staff, it seems that the above has happened with my CCA and welcome have sent me a final response letter saying please find enclosed reconsituted CCA agreement, which is a CCA with no signatures on it.

 

I phoned compliance just out of interest to see if they actually think i am going to take this copy as gospel and the lady i spoke with basically said, they could not locate CCA and were allowed by law to send out a reconstitued copy, can you tell me if you really believe this to be true too......

 

I'm interested to know what your thoughts are on your company not being able to provide a true and executed copy of CCA.... basically, where do you think welcome stand if this goes to a court of law?????? surely it's a case of Joe Bloggs taking his neighbour to court cause he owes him say £10,000 but has no proof!!!!!!!

Link to post
Share on other sites

Please note that this topic has not had any new posts for the last 3310 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...