Vodafone - DCA wescot.

[Lisa_martin]

Right,

 

I need help.

 

I am confused and am hoping someone can clear my question up.

 

My vodafone contract bill for £307 has been sent to a DCA. I am disputing this because at the time I held 3 contracts with them 2 were due to end their 18month contract may just gone and one was 5months (approx) till the end of the 18month contract.

 

I had CCA'd them (wescot who is the acting DCA) because I am thinkin that is a rather large amount of money to pay out when all 3 contracts were close to the end.

 

anyway this morning i get a letter from wescot saying...

we can confirm under the terms of the consumer credit (exempt agreements) order 1989, article 3 (1)(a)(ii) this account is not regulated by the consumer credit act and is enforceable.

 

I dont understand? are they saying there is no credit agreement? and if so suerly there must be terms and conditions somewhere i can read to find out why the amount is so much?

 

can anyone enlighten me?

 

Thanks

 

Lisa

[PKea]

Mobile Phone contracts aren't covered under the CCA is what they are saying.

 

You could trry sending a SAR to vodafone to find out exactly what is owing on each account

 

PKea

[Lisa_martin]

They aren't? Do u know why that is?

 

Im not trying to get out of paying, I just think its rather alot of money and must be wrong.

 

Guess i'll S.A.R them then, Hopefully that will help me work it out.

[buzby]

They aren't? Do u know why that is?.

 

Yes - you didn't borrow money from them, you bought a phone, and agreed to pay a monthly service charge. You're not 'paying off' the handset.

 

See this: http://www.consumeractiongroup.co.uk/forum/telecoms-mobile-fixed-broadband/70464-mobile-phone-companies-consumer.html

 

As for your contracts, these don't automatically expire - you need to cancel them by giving written notice. Did you?

[Lisa_martin]

Really wish I had read the link you just posted before. nevermind I understand now.

 

No did not give written notice, I had only phoned up Customer Services. Guess I have to ring them A.S.A.P will S.A.R them tomorrow.

[buzby]

Some will accept a verbal cancellation, but you're on thin ice if you cannot prove your request, making a cancellation in writing and sent by Recorded Delivery almost a 'must'. They probably have closed the accounts and calculated the amounts due, this should be sent to you for payment before the matter is passed to a debt collection agency, but sometimes it's just shovelled out to the DCA.

[Lisa_martin]

Yes - It appears that the account has been shoveled out to a DCA as I have had no other correspondence from Vodafone.

 

Its ok, Its just another problem to fix.