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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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b8byd's other half v Time Retail Finance


b8byd
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Another new claim! We are sending the following 'prelim' tomorrow.....

 

I now understand that the default fees which you have been applying to my Time Retail account are unlawful. I am therefore writing to request a refund in respect of said charges.

I calculate that you have applied £80.00 in default charges to my account. I kindly ask that you refund this amount to me.

I also claim interest on this amount at 26.9% which is the interest rate you have applied to this account. I believe I am entitled to this interest rate on the principal of mutuality and reciprocity. At today’s date, compound contractual interest on the unlawful charges amounts to £89.72, which I also claim from you.

Further, I have calculated that the amount of interest you have applied to my account in respect of the unlawful charges amounts to £1.42. I have arrived at this figure by taking into consideration how much interest you have applied to my account on months where unlawful charges were applied, and calculating proportionately how much of that interest was in respect of said charges. Since this interest was applied to my account in respect of unlawful charges, I consider this amount to have been taken unlawfully and therefore also require this sum to be refunded to me. I also claim compound contractual interest of 26.9% on the unlawful interest you have applied, on the principle of mutuality and reciprocity, which amounts to £1.58.

Finally, I also claim £10.00 in respect of the fee I paid for my Subject Access Request, which would not have been necessary if you had run my account in a lawful manner.

The total value of my claim at today’s date is £182.82. I attach a schedule which clearly sets out the figures I have described above.

I look forward to receiving your satisfactory response within 14 days, or I will escalate this matter by sending you a ‘letter before action’ and preparing a County Court claim.

Does anyone know what effect the test case will have on this type of claim?

Thanks

b8byd :D

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The test case is totally irrelevant to these calims - it only covers personal current accounts (not that that stops some credit card companies and hire purchase companies trying it on).

 

 

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We sent the prelim recorded delivery yesterday, but this morning I remembered that my partner was issued with a default for this debt by Aktiv Kapital. We wanted to get the default removed as part of our claim because, at the very least, the amount defaulted is wrong because of the unlawful charges.

 

But I forgot to include this in the letter!

 

Because the default is in the name of Aktiv Kapital and the charges were issued by Time, does anyone know the best way to proceed? Should I just send a new prelim including the part about the default OR should we await the outcome of the charges claim with Time, and then apply to Aktiv Kapital to get the default removed on the grounds of the incorrect balance?

 

Thanks in advance for any help!

b8byd :D

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Sorry - my ignorance, but what have Aktive and Time got to do with each other?

 

If it's the same account (ie Time took over the Aktiv business or something like that) then just send another letter apologising for the msitake but including the default removal as part of the claim

 

 

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OK, so just send a letter of apology ".I refer to my letter of [date].., I also request you to remove the default...". Then make sure it is there in your LBA and PoC (if you get that far - I expect you will if you are going to hand on for the default removal)

 

 

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  • 2 months later...
  • 3 months later...

UPDATE:

 

I sent the LBA on 28 August for refund of charges plus contractual interest of 26.9% in the total sum of £183.98 PLUS default removal.

 

We then received a cheque for £32 which they said was their offer in full and final settlement.

 

I then wrote and offered them a without prejudice counter offer in full and final settlement, that we would accept a refund of all of the charges without interest PLUS default removal.

 

They responded by saying that they are not prepared to remove the default.

 

We are now considering going to Court but are confused about what to put for the default removal on the claim form. Will update this thread when we make any progress.

b8byd :D

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The old bank POC had default remopvalon it - I don't know if it is still there. I think it is fairly straightforward to add it. You need a paragraph near the begining where you describe what the bank did - had an account, added unlawful charges and interest - usual stuff - you add that on such and such a date they sent you a defulat notice and put a default marker on your credit file but the amount o fthe default was made up mainly of unlawful charges or, at least, if there hadn't been unlawful chrges, there wouldn't have been a default.

 

Then, at the end where you say what you want the court to do, you add removal of the default markers against the claimant's credit file.

 

 

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