Jump to content


  • Tweets

  • Posts

    • 4 th time we've merged your threads  for complete history of your story please keeps to one thread
    • @dx100uk @ anyone else interested in Fighting HSBC UK  Staff/department non compliance and incompetence/interference in between HSBC UK and customers.   I wanted to know what you guys had to say about the reply i got from HSBC UK today.    Recap. I originally turned to HSBC UK to be reunited with Money i saved in accounts that where frozen and made dormant during the year 1995.   HSBC UK Teams tell me that HSBC UK only allows them to have access to account records dated back 6 years. there for they do not have the records, can not locate the records i requested for in my SAR. there for HSBC UK teams Ignored my SAR application for records of accounts made frozen and dormant during the year 1995. HSBC then claim if the accounts where closed they will no longer hold records of these accounts and tell that to the ICO. I again explained to HSBC UK and the ICO the records of accounts where left frozen and dormant.   HSBC UK teams continue to tell me over the phone that The records i requested for in my SAR, will not be located or do not exist because HSBC only allows them to have access to records of accounts dated back 6 years.    I returned to HSBC highlighting there is no such provision in the Data Protection Act.   HSBC UK teams today totally ignored my complaint again and confirmed with me they are classing my complaint as wanting to locate accounts that where closed.   Let me know what you think about the  HSBC UK teams response to my last complaint. Is there any other letters i can send them to confirm thay are not correct about what they have done.    The HSBC UK letter starts of by:You've been unable to recover funds you held in HSBC UK Accounts that were closed in 1994 to 1995, and to obtain the account details for the accounts concerned. You've been advised that we only retain records for up to 6 years, but you've been unable to locate any provision for this within the Data Protection Act (DPA). You require a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned. You feel your Subject Access Request (SAR) has been ignored by HSBC UK.   HSBC UK Teams now go on to explain: In respect of you being advised we only retain records for up to 6 years, but having been unable to locate any  provision for this within the Data Protection Act (DPA), I can confirm that under the DPA, we are obliged to only keep records for as long as we deem necessary, in order to effectively manage our data. So, for most cases, this will be for no more than 6 years.   In regards to your request for a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned, I regret that this isn't something that we can provide, as we don't keep records of when individual customer data was destroyed. I'd also like to clarify that if the accounts concerned were closed after becoming dormant, that we would have sent you closing statements at the time.   Lastly, I'm sorry you feel we've ignored your SAR. I want to assure you that we'll always look to accommodate a request for a SAR as best as we can. However, if we're unable to locate the account details and information required, this will mean we're unable to fulfil the request, which has unfortunately been the case on this occasion.   How else do you think i can highlight to HSBC that the teams dealing with My complaint, and request to be reunited with my money is not going to departments that can deal with my demand for services.?  
    • Hi   I have to agree if you have paid off the debt owed to them via this meter and are up to date on your bills  I would look at changing supplier and as said asking new supplier to install a standard meter and look for the best deals for you.
    • I have severe anxiety and going to leave my job and have been invited to a meeting but dont wish to attend that is three hours away from where I am. Can I legally give the  permission to decide without my being there? I cannot handle going as I know I'm going to be fired anyway as on my final warning. I'm also giving in my notice this week too! This job is just too much for me now and I cannot work here any longer. It's no good for my health and sanity  I am sick to my stomach thinking about going and about to hand my notice in anyway    
    • Thankyou it’s because I’m awaiting the outcome and a friend said I will be turned down as I asked them a while back if I had ppi on the account and how much it was and they replied.  But they did only send me a short confirmation with the amount and that they trust that answers my enquiry. i just wanted to be prepared if they wouldn’t turn me down based on that. Thanks for your advice on that mate 
  • Our picks

Bigbearuk

Ruthbridge LTD

style="text-align:center;"> Please note that this topic has not had any new posts for the last 4165 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Just shows what an imbecile he is. A court is the only body who can send the baliffs in and only then if you have failed to comply with a court ruling re payments. Wake up Maxwell smell the coffee.


Share this post


Link to post
Share on other sites

exactly ODC and with all the help from here and reading things people tell you is good advice, plus looking up and reading the CCA and data protection act and the OFT guidelines it makes you more on the ball about your rights, if only people would look at these before buckling under the pressure of ruthless

Share this post


Link to post
Share on other sites

no probs bigbear i havent read the cca yet or the other guidelines i will do it tomorrow just waiting for mr maxwell to reply to me he told me today he is issuing bankrupcy proceddings and i will recieve them in the post sometime this week

Share this post


Link to post
Share on other sites
no probs bigbear i havent read the cca yet or the other guidelines i will do it tomorrow just waiting for mr maxwell to reply to me he told me today he is issuing bankrupcy proceddings and i will recieve them in the post sometime this week[/quotE]

 

Please post the letter on here. Just how much did you say the ALLEGED debt was for


Share this post


Link to post
Share on other sites

soory ocd im a bit confused its getting late ha ha the debt was for 2544.66

Share this post


Link to post
Share on other sites

Was just checking as I didnt want to trawl through all your thread cheers


Share this post


Link to post
Share on other sites

12 + 2 days have gone, do i now wait for the other 30 days or should i be doing other things? i have spoken to OFT and TS about the phone harassment and guess what it's stopped :)

 

Sent letters to Cabot as yet no reply and the same with the original lender

Share this post


Link to post
Share on other sites

If all has gone quiet BigBear I think I would wait for the further 30 days - what a long wait!!! From other postings I have read on here it seems that if companies do have the agreement you will receive it very quickly, so that sounds quite hopeful for you. ;) I have just sent a letter to one of my CCA lot who have completely ignored my letter and I have just discovered they have applied the £1 to my account - idiots. They are threatening to issue a default notice before the 30 days is up so I have sent them an amended version of the first three paragraphs of the 'no CCA letter' to remind them of their responsibilities. Another one has sent me copies of all my statements but no agreement!!! Makes me wonder if they see it is 'another one of those bloody CAG letters' and don't even bother to read it.


BANK CHARGES

Nat West Bus Acct £1750 reclaim - WON

 

LTSB Bus Acct £1650 charges w/o against o/s balance - WON

 

Halifax Pers Acct £1650 charges taken from benefits - WON

 

Others

 

GE Money sec loan - £1900 in charges - settlement agreed

GE Money sec loan - ERC of £2.5K valid for 15 years - on standby

FirstPlus - missold PPI of £20K for friends - WON

Share this post


Link to post
Share on other sites
If all has gone quiet BigBear I think I would wait for the further 30 days - what a long wait!!! From other postings I have read on here it seems that if companies do have the agreement you will receive it very quickly, so that sounds quite hopeful for you. ;) I have just sent a letter to one of my CCA lot who have completely ignored my letter and I have just discovered they have applied the £1 to my account - idiots. They are threatening to issue a default notice before the 30 days is up so I have sent them an amended version of the first three paragraphs of the 'no CCA letter' to remind them of their responsibilities. Another one has sent me copies of all my statements but no agreement!!! Makes me wonder if they see it is 'another one of those bloody CAG letters' and don't even bother to read it.

 

What I've started doing at the end of these letters/cca requests, is asking for a copy of their complaints procedure - with the intention of taking complaints further. hey must send you those said procedures, and it'll tell you if they're reading the requests/letters you send them :D


Just hate every DCA out there

Share this post


Link to post
Share on other sites

Hi goldlady

 

Ruthbridge have done the same to me just taken the money i sent them of the total

 

I sent the letter you did for me earlier in the tread seahorse so maybe they thought ohhhhhhh no not another one done by him :D

Share this post


Link to post
Share on other sites

Hi,

 

 

Subscribing!

 

Keep up the fight! Ruthbridge are just a bunch of school bullies that work at the a**e end of this delightful industry! Full of people who can't even get a Mcjob! (No insult intended to anybody working in the fast food industry!)

 

Everything they tell you is basically a load of c**p! I guess you now realise this!

 

Anyway, good luck!

 

 

Jeff.

Share this post


Link to post
Share on other sites

Who cares what they spent the quid on. You made a legal request, sent the appropriate fee so the problem is theirs not yours Tick tick tick


Share this post


Link to post
Share on other sites

the same happened to me as well what are these ploners playing at

Share this post


Link to post
Share on other sites

Manf if you look at post 7 on this thread you will see a letter i sent ruthbridge about harassment. I have not heard from them by phone or post since. (I have just been reading your thread)

 

Keep smiling - you will defeat them:D


BANK CHARGES

Nat West Bus Acct £1750 reclaim - WON

 

LTSB Bus Acct £1650 charges w/o against o/s balance - WON

 

Halifax Pers Acct £1650 charges taken from benefits - WON

 

Others

 

GE Money sec loan - £1900 in charges - settlement agreed

GE Money sec loan - ERC of £2.5K valid for 15 years - on standby

FirstPlus - missold PPI of £20K for friends - WON

Share this post


Link to post
Share on other sites

oh i got another nice letter today from an express delivery company asking me to contact them (not all the time i have a hole in my a**e) regarding a delivery shame they are at the same address as ruthbridge i thought someone had bought me something nice :)

 

Come on ruthbridge how smart is that to send a letter just to the occupier but have the same address as your company on the bottom of the letter :D

Share this post


Link to post
Share on other sites

Ring the number from a callbox, tell them your name is Derek Maxwell and you are enquiring about a parcel they have for you.It should be worth a laugh

 

As for the dopey card pass it to Trading Standards its illegal

  • Haha 1

Share this post


Link to post
Share on other sites

hahaha - love the Derek Maxwell idea - maybe we should send him a parcel?


BANK CHARGES

Nat West Bus Acct £1750 reclaim - WON

 

LTSB Bus Acct £1650 charges w/o against o/s balance - WON

 

Halifax Pers Acct £1650 charges taken from benefits - WON

 

Others

 

GE Money sec loan - £1900 in charges - settlement agreed

GE Money sec loan - ERC of £2.5K valid for 15 years - on standby

FirstPlus - missold PPI of £20K for friends - WON

Share this post


Link to post
Share on other sites
Ring the number from a callbox, tell them your name is Derek Maxwell and you are enquiring about a parcel they have for you.It should be worth a laugh

 

As for the dopey card pass it to Trading Standards its illegal

 

 

ODC - what an excellent idea!

 

Sorry BigBear - "Quietly" subscribing to this thread (having been following this thread on my lunchbreaks at work lol) - hope u take up this suggestion from ODC - it should be fun :D

 

Bo x

Share this post


Link to post
Share on other sites

I have had several ideas of what to send but if they read these threads it would spoil the surprise. My friend's nasty ex had a visit from some funeral directors who said he had called them to order a coffin:).


BANK CHARGES

Nat West Bus Acct £1750 reclaim - WON

 

LTSB Bus Acct £1650 charges w/o against o/s balance - WON

 

Halifax Pers Acct £1650 charges taken from benefits - WON

 

Others

 

GE Money sec loan - £1900 in charges - settlement agreed

GE Money sec loan - ERC of £2.5K valid for 15 years - on standby

FirstPlus - missold PPI of £20K for friends - WON

Share this post


Link to post
Share on other sites

hi all.

 

Nice to see you are all still in such high spirits. i have been off line for ages been nursing a sick hubby again (at least he seems to like the nurses outfit).

 

Think ODC is right about the school hols though all has been quiet from the school bullies. Oh and today was d day 12 + 2 + calander month and guss what the postie brought me today?? thats right nothing!!

 

Nice to see there are some new power rangers on board too.

 

Keep up the good work all, hopefully i will be back on line properly v soon missing my daily cag. think i have become an addict!!:)

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...