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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Limbo vs RBOS - defence served HELP!


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Cobbetts have sent their notice of acting, the defence and a CPR Part 18 request. I know how to deal with the request but the defence itself worries me. They criticise me for not providing a copy of the original account contract - I would assume the bank would have it but apparently I should have provided it to them and the court. Anyway, I didn't, and what's more I can't find it. (I do have the T&C for the overdraft facility but I assume that's not the same thing.) What to do? Can they shut down the claim on this technicality? The defence basically says they don't know what they are defending because I haven't given them enough info. Do I need to send a reply to the defence? If so how do I do it/what do I say? Help!!!

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On the 'original contract' bit - can you quote the section of the defence where this is requested ?

 

Many thanks for your help karnevil. The defence states: "The Claimant's case is based in contract. Despite this and contrary to CPR Part 16 PD paragraphs 7.3-7.5, the Particulars of Claim do not plead full and necessary particulars concerning the contract between the Claimant and the Defendant. In the circumstances (pending the proper particularisation of the claim) no admissions are made as to whether there is (or has been) a contract between the Claimant and the Defendant. The remainder of this Defence is pleaded without prejudice to this non-admission."

 

Obviously the last part is pish, but basically is the breach of the CPR PD anything to worry about? And, do I now need to provide this - to them and to the court - and, if so, does the standard set of T&Cs from the bank suffice?

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Limbo,

 

I've just gone through all this with RBS (and they paid up so dont give up!) They stated in their defence to my case that i hadnt provided them with enough information (including my account numbers - which i am sure the bank already have!?!) If you check on my thread there is a good response to the Request for info regarding the contract.

 

Dont give up - they will give in!

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