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    • Oil and gold prices have jumped, while shares have fallen.View the full article
    • Thank you for your reply, DX! I was not under the impression that paying it off would remove it from my file. My file is already trashed so it would make very little difference to any credit score. I am not certain if I can claim compensation for a damaged credit score though. Or for them reporting incorrect information for over 10 years? The original debt has been reported since 2013 as an EE debt even though they had sold it in 2014. It appears to be a breach of the Data Protection Act 1998 Section 13 and this all should have come to a head when I paid the £69 in September 2022, or so I thought. The £69 was in addition to the original outstanding balance and not sent to a DCA. Even if I had paid the full balance demanded by the DCA back in 2014 then the £69 would still have been outstanding with EE. If it turns out I have no claim then so be it. Sometimes there's not always a claim if there's blame. The CRA's will not give any reason for not removing it. They simply say it is not their information and refer me to EE. More to the point EE had my updated details since 2022 yet failed to contact me. I have been present on the electoral roll since 2012 so was traceable and I think EE have been negligent in reporting an account as in payment arrangement when in fact it had been sold to a DCA. In my mind what should have happened was the account should have been defaulted before it was closed and sold to the DCA who would then have made a new entry on my credit file with the correct details. However, a further £69 of charges were applied AFTER it was sent to the DCA and it was left open on EE systems. The account was then being reported twice. Once with EE as open with a payment arrangement for the £69 balance which has continued since 2013 and once with the DCA who reported it as defaulted in 2014 and it subsequently dropped off and was written off by the DCA, LOWELL in 2021. I am quite happy for EE to place a closed account on my credit file, marked as satisfied. However, it is clear to me that them reporting an open account with payment arrangement when the balance is £0 and the original debt has been written off is incorrect? Am I wrong?
    • OMG! I Know! .... someone here with a chance to sue Highview for breach of GDPR with a very good chance of winning, I was excited reading it especially after all the work put in by site members and thinking he could hammer them for £££'s and then, the OP disappeared half way through. Although you never know the reason so all I can say is I hope the OP is alive and well regardless. I'd relish the chance to do them for that if they breached my GDPR.
    • The streaming giant also said it added 9.3 million subscribers in the first three months of the year.View the full article
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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***Have you been a victim of time wasting? Please let me know!!***


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Hi all

 

I have been reading your threads and getting very angry about how this company are flouting the law over and over with excuses ranging from no defence sent on time, ignorance of orders etc.

 

So I am asking for all those who have been affected by this (even if you have now completed yur case) to please let me know. I am hoping to build a case around their time wasting and get a Judge to put a stop to their behaviour.

 

Hope you can help, lets give them a might consumer action group kick up the ass!!!

 

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Don't worry, Citi's tactics may be in the spotlight very soon.

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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ive been messed aroung no end by citi!

won my case and got judgement, never recived the money, had to get baliffs involved and now citi say they sent my payment out on 5th july to the wrong address!!

Halifax

Settled in Full

Cap One

Settled in Full

Citi Card

Settled in Full

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Surely they can cancel the cheque, and re-issue. No major deal considerring they are a financial institution.

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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Surely they can cancel the cheque, and re-issue. No major deal considerring they are a financial institution.

 

that is what brian has told me he is doing!!

but we will see!!

Halifax

Settled in Full

Cap One

Settled in Full

Citi Card

Settled in Full

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How soon Enron? I am fortunate or unfortunate to have family member who works for these. She is trying to get a list put together to take further as she cant stomach their antics an further.

 

So if you feel like putting your case to this list feel free!!

 

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Maybe she has information as to their internal actions, or the kind of documents we'd loved to see?

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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Id like to ask her why in my hubbys case - after issuing judgement by default - citi decided to ask for a set aside and now have a court date to defend their case as they think they can win - yet with me after issuing a judgement by default - they send me a cheque within a few days in full settlement - how on earth do they work? both cards were paid off and both cases were identical so how come theyre fighting one and paying up no questions asked on another?:eek: very strange - must admit the notorious Brian was very nice to me in his setlement letter - never had any bother from him at all.

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I asked this question Megan and without having all the details it was difficult. However what was said was Citi are struggling to keep claims being treated in a standardised way. Some claims for smaller amounts are being paid out, while larger ones are defended to the hilt.

 

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I asked this question Megan and without having all the details it was difficult. However what was said was Citi are struggling to keep claims being treated in a standardised way. Some claims for smaller amounts are being paid out, while larger ones are defended to the hilt.

 

looks like mines defended to the hilt, they filed acknowledgement intending to defend, then failed to get their papers in on time so got judgement, then they applied and got it setaside, now they filed papers late and failed to fully disclose, so its court next wed..GC

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Guess my notes might come in handy?

 

If only they were willing to negotiate at an earlier stage eh!

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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Guess my notes might come in handy?

 

If only they were willing to negotiate at an earlier stage eh!

 

 

Hi Enron

with all your help and advise im ready to meet them in court, if i can do it anyone can, without the help and support ive recieved from both yourself and Gizmo I believe I would have bottled it long ago and given up, not now though, im ready, cant thank you enough..GC:-D

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I asked this question Megan and without having all the details it was difficult. However what was said was Citi are struggling to keep claims being treated in a standardised way. Some claims for smaller amounts are being paid out, while larger ones are defended to the hilt.

 

It cant be the amounts - they settled mine - £870 and yet want to go to court for my husbands - £980. only £110 in it! As I say if a payment was late on one it was late onthe other - I paid them both together - and they were both paid off together at the beginning of the year - both claims are same - but We are curious as to their explanation of why they are both being treat totally different - I would think the judge would like to know the answer to this one aswell....:confused:and yes Enron I think your notes are gonna come in handy at hubbys court case in september - thanks.

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Just sent 2 really big PMs. Let me know if you need any help.

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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It cant be the amounts - they settled mine - £870 and yet want to go to court for my husbands - £980. only £110 in it! As I say if a payment was late on one it was late onthe other - I paid them both together - and they were both paid off together at the beginning of the year - both claims are same - but We are curious as to their explanation of why they are both being treat totally different - I would think the judge would like to know the answer to this one aswell....:confused:and yes Enron I think your notes are gonna come in handy at hubbys court case in september - thanks.

 

Hi Megan

they defending mine £596, its been going on for months, but the interest is mounting...Gc

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When I had my disposal hearing, I printed off a new spreadsheet with 8% interest upto that date.

 

If they fail to comply to the draft order which was adopted dated 19th March 2007 as was outlined on Friday, a new sheet will be produced with interest upto 1st September.

 

Although I can appreciate your frustrations, mines upto about 13 months at present - no doubt will be getting towards the end of the year if I have to go as far as enforcement.

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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Guess my notes might come in handy?

 

If only they were willing to negotiate at an earlier stage eh!

 

 

They aren't even negotiating I have sent them a pre lim and the LBA so far and they ignored both letters asking for refunds - it took months to get the CCA / SAR off them they wouldn't budge for a long time.

 

So there is no alternative but to file N1 with court is there?

 

Would be interesting to know whether the cases/claims going through FOS are doing any better and getting paid out.

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I'm another who they have messed about, they have lost my letters, then refused to give me my statements within 40 days, no they are saying they havent got any letters at all from me, and wont release my statements even though they have accepted my £10 cheque

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Would suggest that you make a complaint to the Information Commissioners Office if your requests aren't being complied with.

 

Some might argue that Citi employees are losing paperwork to frustrate the process of reclaiming charges. Certainly their legal department also has a habit of losing or misplacing important paperwork.

 

I know that Citi previously were in trouble with the Information Commissioners Office. If you feel that they are not forfilling their duties to you, make a complaint.

 

Information Commissioner's Office - Information Commissioners Office

 

Complaint forms below.

 

http://i26.photobucket.com/albums/c104/telso/josh/1-6.jpg

http://i26.photobucket.com/albums/c104/telso/josh/2-6.jpg

http://i26.photobucket.com/albums/c104/telso/josh/3-6.jpg

http://i26.photobucket.com/albums/c104/telso/josh/4-4.jpg

http://i26.photobucket.com/albums/c104/telso/josh/5-3.jpg

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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Might be an idea to stick this post.

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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  • 2 weeks later...

well my hubbys case gets more confusing! - - they decided to ask for a setaside hearing cos they think they can win, so we get court date for september. They then settle in full with my claim - ( same situation as hubby so cant understand this at all) a cheque just arrived out if the blue and a letter saying settlement in full please inform the court - and the court was copied into the letter. Then..... I write and ask why the 2 cases are being treat entirely different and how can they explain defending one and settling in full with another - (Hubbys claim was for over £900 and we have a court date for sept for set aside )and would they not prefer to settle in full for the £900 to save a court case - they then sent back a cheque for £399 - and a letter saying they have sent the cheque in full and final settlement! - its over £500 short!! and would I please inform the court that its been paid in full:eek: - I informed the court alright:) - told them that we will still be going to court in september as citi obviously cant make their mind up what they are doing.told citi - either send another cheque or have this one back and see you in september where you can explain all this to the judge.:???: just waiting for reply now....

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well my hubbys case gets more confusing! - - they decided to ask for a setaside hearing cos they think they can win, so we get court date for september. They then settle in full with my claim - ( same situation as hubby so cant understand this at all) a cheque just arrived out if the blue and a letter saying settlement in full please inform the court - and the court was copied into the letter. Then..... I write and ask why the 2 cases are being treat entirely different and how can they explain defending one and settling in full with another - (Hubbys claim was for over £900 and we have a court date for sept for set aside )and would they not prefer to settle in full for the £900 to save a court case - they then sent back a cheque for £399 - and a letter saying they have sent the cheque in full and final settlement! - its over £500 short!! and would I please inform the court that its been paid in full:eek: - I informed the court alright:) - told them that we will still be going to court in september as citi obviously cant make their mind up what they are doing.told citi - either send another cheque or have this one back and see you in september where you can explain all this to the judge.:???: just waiting for reply now....

 

Dirty tactic, if that cheque gets cashed your claim is over because of the wording in the letter.

 

Brian and Co playing funny bu**ers.

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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