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    • Just read the terms and conditions, Interesting read.   My contract is with Parcels 2 go, and not DPD.   15. ADDITIONAL PROTECTION For goods Transported within the United Kingdom and Internationally, if we cause the physical loss of or physical damage to any goods while we are Transporting them, and storage other than storage under Condition 11(c), we will pay you as follows:- a) Where you have paid or agree to pay our charge for Additional Protection and we have agreed to the this: - i) The most we will pay is £5000 per Consignment. We work this out by referring to the actual value of the Consignment as set out in Condition 15(b). ii) Where "Additional Protection" is taken out and a Consignment is partially lost or damaged, we will only pay for the part, which is lost or damaged. Depending on Condition 15(b) nothing in this Condition will limit our liability for damages below £50 for any one Consignment. iii) We will work out the actual value of any goods lost or damaged by referring to their repair, replacement, resale or market cost at the time and place of collection, whichever is less. The value we work out will not be more than the original cost of the item you have actually paid for, plus 10%. b) If you ask for "Additional Protection", you must tell us the nature of goods to be carried. We will decide in our discretion whether "Additional Protection" will apply to any Consignment.   I paid an additional fee of £2.50 ex VAT, for protection to the full value £100. However in the terms above, it states above that the most they will pay is £5000, as i've paid the additional protection yet it doesn't actually detail the service price paid. They will set the price regardless of how much additional protection you pay for, is the way i am reading this.   So, i say the value is £100, and i pay £2.50 ex VAT. The above means i'm covered for £5000 irrespectively of what sum of money was paid. I gave them a value (Not disclosed as Inc or Ex VAT), yet they will decide the value worth. However, how will they know what 'plastic electronics' value is worth!?    
    • 1st Post,   So i needed to send back some goods to a ManF in the UK. Bit time conscience so decided to go with DPD Local as it's a fair price based upon 24hr delivery.   Sent 3 items within the same box, wrapped up in a Cardboard box, decided to use digital label (Retailer sticks a thin self adhesive Barcode on the box!) knowing from previous experience, i decided to print out a letter inside with Address of Sender and Receiver,  plus another sellotaped within a transparent wallet on the outside of the box, with receiver address shown.   All 3 items are actually faulty, so i declared them as 'Plastic Electronics' which they are, PCBs housed in plastic. Due to the fact they were faulty, DPD standard is £50 cover, so i boosted this to £100 only. In reality, 1x Good is worth £400 working, 2x Goods no longer manufactured but can be repaired which was the desired outcome est £1000. Plus insurance is 10% of the items declared sum, meaning £1000 is £100 fee inc the 20% VAT, expensive gamble either way.   DPD tracking stopped, so made a phone call and played dumb that i couldn't find my tracking number (Only given at point of drop off) and gave them my online DPD Reference number, Operator said this is useless. Only then i gave them my tracking number, then they asked me to repeated everything i have declared verbally, to start an investigation.  Operator said they started an investigation and i should call back in 5 days...5 working day? No reference numbers, no nothing...take there word for it!   I can't seem to understand why we fill out paperwork, have to repeat ourselves, I packaged the box perfectly suitably including adding postage addresses in and outside the box. Gave it to DPD to delivery, yet they have no clue of the parcels whereabouts once collected.   Why would they ask me for the contents? Does this mean they have the authority to open any box within there possession? Feels like i've sold DPD my package, and i have to do all the legwork to get a service which is now late/delayed, written and verbal chasing and potentially filling out claim form. Doesn't make sense when we are told what our side of the contact is, wrap, stick, drop off..   What can i do now?    I called Monday 20th Sept, and have to wait 5 days before chasing, again i chose DPD for trust and time..  
    • @BankFodder just a quick update I have been informed by my sister in law her husband was arrested by the police tonight after being circulated as wanted, she rang me threatening on the phone etc this has been logged with the police. Also need to write a letter to the independent assessor by 8th October im really sorry im really struggling with this x
    • received a letter from restons  dated 11th september . requesting me to withdraw my defence or they will strike out my defence . they believe that their client has complied with my request and restons have sent me   A copy of letter which allegedly tesco bank sent me on  25/10/2019 ,the letter is supposed to be a letter of assignment . this letter goes on to explain how debt managers services is going to process and use my data.   Restions have also sent me a statement from tesco bank stating balance etc.the date of statement is 26 /10/19 .   Also restons have sent me a copy of the credit agreement dated 30/07/2008 . the agreement is supposed to be electronically signed .      
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***Have you been a victim of time wasting? Please let me know!!***


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Hi all

 

I have been reading your threads and getting very angry about how this company are flouting the law over and over with excuses ranging from no defence sent on time, ignorance of orders etc.

 

So I am asking for all those who have been affected by this (even if you have now completed yur case) to please let me know. I am hoping to build a case around their time wasting and get a Judge to put a stop to their behaviour.

 

Hope you can help, lets give them a might consumer action group kick up the ass!!!

All advice is based on my experiences. I am NOT qualified and as such cannot be held responsible for any mistakes. If in doubt...get professional help.

If you like what i have said then make me a star!!

Some helpful links

I have been successful in many cases..here are links to some

Housing Act and deposits: http://www.consumeractiongroup.co.uk/forum/showthread.php?266260-Deposit-being-withheld.-Please-advise&highlight=

Against Natwest: http://www.consumeractiongroup.co.uk/forum/showthread.php?278646-N-west-v-Mrsfoot-s-Son.-***WON_ALL-CHARGES-REFUNDED***&highlight=

Against Swift Advances: http://www.consumeractiongroup.co.uk/forum/showthread.php?46576-Me-V-Swift&highlight=

Against B&Q: http://www.consumeractiongroup.co.uk/forum/showthread.php?172878-Me-vs-B-amp-Q&highlight=

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Don't worry, Citi's tactics may be in the spotlight very soon.

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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ive been messed aroung no end by citi!

won my case and got judgement, never recived the money, had to get baliffs involved and now citi say they sent my payment out on 5th july to the wrong address!!

Halifax

Settled in Full

Cap One

Settled in Full

Citi Card

Settled in Full

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Surely they can cancel the cheque, and re-issue. No major deal considerring they are a financial institution.

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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Surely they can cancel the cheque, and re-issue. No major deal considerring they are a financial institution.

 

that is what brian has told me he is doing!!

but we will see!!

Halifax

Settled in Full

Cap One

Settled in Full

Citi Card

Settled in Full

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How soon Enron? I am fortunate or unfortunate to have family member who works for these. She is trying to get a list put together to take further as she cant stomach their antics an further.

 

So if you feel like putting your case to this list feel free!!

All advice is based on my experiences. I am NOT qualified and as such cannot be held responsible for any mistakes. If in doubt...get professional help.

If you like what i have said then make me a star!!

Some helpful links

I have been successful in many cases..here are links to some

Housing Act and deposits: http://www.consumeractiongroup.co.uk/forum/showthread.php?266260-Deposit-being-withheld.-Please-advise&highlight=

Against Natwest: http://www.consumeractiongroup.co.uk/forum/showthread.php?278646-N-west-v-Mrsfoot-s-Son.-***WON_ALL-CHARGES-REFUNDED***&highlight=

Against Swift Advances: http://www.consumeractiongroup.co.uk/forum/showthread.php?46576-Me-V-Swift&highlight=

Against B&Q: http://www.consumeractiongroup.co.uk/forum/showthread.php?172878-Me-vs-B-amp-Q&highlight=

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Maybe she has information as to their internal actions, or the kind of documents we'd loved to see?

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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Id like to ask her why in my hubbys case - after issuing judgement by default - citi decided to ask for a set aside and now have a court date to defend their case as they think they can win - yet with me after issuing a judgement by default - they send me a cheque within a few days in full settlement - how on earth do they work? both cards were paid off and both cases were identical so how come theyre fighting one and paying up no questions asked on another?:eek: very strange - must admit the notorious Brian was very nice to me in his setlement letter - never had any bother from him at all.

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I asked this question Megan and without having all the details it was difficult. However what was said was Citi are struggling to keep claims being treated in a standardised way. Some claims for smaller amounts are being paid out, while larger ones are defended to the hilt.

All advice is based on my experiences. I am NOT qualified and as such cannot be held responsible for any mistakes. If in doubt...get professional help.

If you like what i have said then make me a star!!

Some helpful links

I have been successful in many cases..here are links to some

Housing Act and deposits: http://www.consumeractiongroup.co.uk/forum/showthread.php?266260-Deposit-being-withheld.-Please-advise&highlight=

Against Natwest: http://www.consumeractiongroup.co.uk/forum/showthread.php?278646-N-west-v-Mrsfoot-s-Son.-***WON_ALL-CHARGES-REFUNDED***&highlight=

Against Swift Advances: http://www.consumeractiongroup.co.uk/forum/showthread.php?46576-Me-V-Swift&highlight=

Against B&Q: http://www.consumeractiongroup.co.uk/forum/showthread.php?172878-Me-vs-B-amp-Q&highlight=

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I asked this question Megan and without having all the details it was difficult. However what was said was Citi are struggling to keep claims being treated in a standardised way. Some claims for smaller amounts are being paid out, while larger ones are defended to the hilt.

 

looks like mines defended to the hilt, they filed acknowledgement intending to defend, then failed to get their papers in on time so got judgement, then they applied and got it setaside, now they filed papers late and failed to fully disclose, so its court next wed..GC

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Guess my notes might come in handy?

 

If only they were willing to negotiate at an earlier stage eh!

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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Guess my notes might come in handy?

 

If only they were willing to negotiate at an earlier stage eh!

 

 

Hi Enron

with all your help and advise im ready to meet them in court, if i can do it anyone can, without the help and support ive recieved from both yourself and Gizmo I believe I would have bottled it long ago and given up, not now though, im ready, cant thank you enough..GC:-D

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I asked this question Megan and without having all the details it was difficult. However what was said was Citi are struggling to keep claims being treated in a standardised way. Some claims for smaller amounts are being paid out, while larger ones are defended to the hilt.

 

It cant be the amounts - they settled mine - £870 and yet want to go to court for my husbands - £980. only £110 in it! As I say if a payment was late on one it was late onthe other - I paid them both together - and they were both paid off together at the beginning of the year - both claims are same - but We are curious as to their explanation of why they are both being treat totally different - I would think the judge would like to know the answer to this one aswell....:confused:and yes Enron I think your notes are gonna come in handy at hubbys court case in september - thanks.

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Just sent 2 really big PMs. Let me know if you need any help.

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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It cant be the amounts - they settled mine - £870 and yet want to go to court for my husbands - £980. only £110 in it! As I say if a payment was late on one it was late onthe other - I paid them both together - and they were both paid off together at the beginning of the year - both claims are same - but We are curious as to their explanation of why they are both being treat totally different - I would think the judge would like to know the answer to this one aswell....:confused:and yes Enron I think your notes are gonna come in handy at hubbys court case in september - thanks.

 

Hi Megan

they defending mine £596, its been going on for months, but the interest is mounting...Gc

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When I had my disposal hearing, I printed off a new spreadsheet with 8% interest upto that date.

 

If they fail to comply to the draft order which was adopted dated 19th March 2007 as was outlined on Friday, a new sheet will be produced with interest upto 1st September.

 

Although I can appreciate your frustrations, mines upto about 13 months at present - no doubt will be getting towards the end of the year if I have to go as far as enforcement.

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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Guess my notes might come in handy?

 

If only they were willing to negotiate at an earlier stage eh!

 

 

They aren't even negotiating I have sent them a pre lim and the LBA so far and they ignored both letters asking for refunds - it took months to get the CCA / SAR off them they wouldn't budge for a long time.

 

So there is no alternative but to file N1 with court is there?

 

Would be interesting to know whether the cases/claims going through FOS are doing any better and getting paid out.

My CCA skeleton argument to use in court -

http://www.consumeractiongroup.co.uk/forum/cabot/115280-useful-information.html

 

Useful Letters (CCA request is letter N)

http://www.consumeractiongroup.co.uk/forum/general-debt/20758-creditors-dcas-letter-templates.html

 

CAG A-Z list of useful places in CAG -

http://www.consumeractiongroup.co.uk/forum/welcome-consumer-forums/69359-cant-find-what-youre.html

 

Introduction to Consumer Litigation -

http://www.consumeractiongroup.co.uk/forum/general-debt/108467-basic-introduction-consumer-credit.html

CABOT THREADS -

http://www.consumeractiongroup.co.uk/forum/debt-collection-industry/131321-cabot-threads.html

 

ALWAYS SEEK A PROFESSIONAL OPINION FROM QUALIFIED ADVISORS - any advice offered is from my own experience and knowledge - I am NOT qualified.

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I'm another who they have messed about, they have lost my letters, then refused to give me my statements within 40 days, no they are saying they havent got any letters at all from me, and wont release my statements even though they have accepted my £10 cheque

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Would suggest that you make a complaint to the Information Commissioners Office if your requests aren't being complied with.

 

Some might argue that Citi employees are losing paperwork to frustrate the process of reclaiming charges. Certainly their legal department also has a habit of losing or misplacing important paperwork.

 

I know that Citi previously were in trouble with the Information Commissioners Office. If you feel that they are not forfilling their duties to you, make a complaint.

 

Information Commissioner's Office - Information Commissioners Office

 

Complaint forms below.

 

http://i26.photobucket.com/albums/c104/telso/josh/1-6.jpg

http://i26.photobucket.com/albums/c104/telso/josh/2-6.jpg

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Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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Might be an idea to stick this post.

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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  • 2 weeks later...

well my hubbys case gets more confusing! - - they decided to ask for a setaside hearing cos they think they can win, so we get court date for september. They then settle in full with my claim - ( same situation as hubby so cant understand this at all) a cheque just arrived out if the blue and a letter saying settlement in full please inform the court - and the court was copied into the letter. Then..... I write and ask why the 2 cases are being treat entirely different and how can they explain defending one and settling in full with another - (Hubbys claim was for over £900 and we have a court date for sept for set aside )and would they not prefer to settle in full for the £900 to save a court case - they then sent back a cheque for £399 - and a letter saying they have sent the cheque in full and final settlement! - its over £500 short!! and would I please inform the court that its been paid in full:eek: - I informed the court alright:) - told them that we will still be going to court in september as citi obviously cant make their mind up what they are doing.told citi - either send another cheque or have this one back and see you in september where you can explain all this to the judge.:???: just waiting for reply now....

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well my hubbys case gets more confusing! - - they decided to ask for a setaside hearing cos they think they can win, so we get court date for september. They then settle in full with my claim - ( same situation as hubby so cant understand this at all) a cheque just arrived out if the blue and a letter saying settlement in full please inform the court - and the court was copied into the letter. Then..... I write and ask why the 2 cases are being treat entirely different and how can they explain defending one and settling in full with another - (Hubbys claim was for over £900 and we have a court date for sept for set aside )and would they not prefer to settle in full for the £900 to save a court case - they then sent back a cheque for £399 - and a letter saying they have sent the cheque in full and final settlement! - its over £500 short!! and would I please inform the court that its been paid in full:eek: - I informed the court alright:) - told them that we will still be going to court in september as citi obviously cant make their mind up what they are doing.told citi - either send another cheque or have this one back and see you in september where you can explain all this to the judge.:???: just waiting for reply now....

 

Dirty tactic, if that cheque gets cashed your claim is over because of the wording in the letter.

 

Brian and Co playing funny bu**ers.

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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