Jump to content


  • Tweets

  • Posts

    • and securing your anon status here  and our sites compliance with GDPR rules IT too 35yrs oh take me back to the days of a KIM-1 .....
    • Sorry my misunderstanding  . . my IT proffesion overcasting my understanding . . .  "pdfs and back up" . . . . I am assuming you have added some notes to my bdfs and uploaded them back for me to see  . . . but clear to me now that you are just advising me on your progress in reviewing the case Thank you
    • Wheels and wheel bolts are clearly mechanical. You're dealing with an organisation here which is gearing up to deny liability. I disagree that the bank can't do anything – and you ought to contact them again and tell them that you are complaining. You are the customer and you are giving them a direct instruction. But in writing – but tell them that you are making a claim immediately and you want reference number for the ombudsman. If Turo are simply an agency which introduces you to someone who is renting out their car, on what basis have they taken the money? It's clear that their status is far more and some independent party not involved in the contract – and at the very least, by taking money I think they have implicated themselves into the contract. I suppose it's a bit like travel agents who when things go wrong, try to say that they are simply an agent and they are nothing to do with the airline or the with the hotel et cetera.
    • Hi sorry for the big paragraph. Will take note.    Thanks for all the advice. I had rented the car for 4 days and it had been fine. On the last day I pulled of and it was like the wheel was egg shaped (ride was really bouncy) I then began to pull over as this was not right and then I felt the whole wheel come off.   I don’t understand how they can say this isnt mechanical. It’s not like I was driving crazy and smashed into a parked car.    As for how how turo works. You can privately advertise your car on there for rental but get all the perks of insurance and guarantee etc. You don’t actually hire the car from turo it’s similar to how air bnb works.    I need to to look into their insurance policies regarding modified parts and whether they were actually notified as the car would have been voided for rental.    I spoke to my bank before I made the post and they said they can’t do anything as the amount is in pending transactions and sometimes rental companies take money if they’re not satisfied with the condition of the car. I am currently on hold to them to see if I can request a chargeback as I didn’t actually know what the correct term for what I needed was.    How do they have the power to do so as I cannot take my initial rental fee back for unsatisfactory service. I had just driven 100 miles with my 7 year old daughter in the car beside me. Luckily she wasn’t with me when the wheel had come off.    Again, thanks for your help guys
  • Our picks

    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

Please note that this topic has not had any new posts for the last 4924 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi can anyone help me please.

 

My sister is in a right pickle with her finances and unfortunately due to a crappy paid job, running a household with 2 teenage kids, a mortgage, credit cards and other run of the mill finance agreements she has got herself into a state, obviously we have tried to help but i tthink things are getting on top of her.

 

I have seen this company - Debt Matters, and i suggested she contact them to see if they can help, does anyone have any info on them and whether they are any good or could help her out ? We have never had any dealing swith these type of firms so i am not sure what they are about, if anyone can help or offer any advice about them i would love to hear.

 

Thanks for your time,

 

:)

Link to post
Share on other sites

Hi there and a belated welcome! :)

 

Debt Matters will charge a fee.

 

I'ld strongly recommend The Consumer Credit Counselling Service from personal experience.

CCCS - Free Debt Advice from the UK's Leading Debt Charity

 

Good luck with it. Regards, Dave.

If my post was helpful don't forget to click the star!

Advice is offered freely, without liability and without prejudice.

If in any doubt professional legal advice should be sought.

 

I do not profess to be in any way legally trained, I am a big

oily truck driver and all I know has been learned within the

Consumer Action Group.

 

FAQ's

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

 

Trying to stop smoking?

http://www.consumeractiongroup.co.uk/forum/give-up-smoking-here/

 

A dummies guide to the forums

http://www.consumeractiongroup.co.uk/forum/welcome-consumer-forums/107001-how-do-i-dummies.html

--

KEEP WILDLIFE IN THE WILD

http://www.bornfree.org.uk

BORN FREE FOUNDATION

--

Link to post
Share on other sites

Hi Dave

 

Thanks for welcome and thanks for the advice - anything is worth a go so ill take a look and forward her the info. Would this be the same as going to the CAB - are they limited in what they can do, i realise no one can wave a magic wand and make it all go away but she dosnt have a clue so really needs good advice and a lot of direction.

 

Thanks though ill take a look now.

 

cheers

 

Ric

Link to post
Share on other sites

Hi Dave, I spotted this ad in the newspaper yesterday which says "If you can't afford to repay all your debts you may qualify for a little known and almost unbelievable solution" I can't copy it all here but there's a freephone number 0800 298 8837 and it says it's government legislation to clear your debts. Worth a call perhaps. Good luck. Margaret.

Link to post
Share on other sites

That'll be for an IVA with a big fee. I'ld still recommend the CCCS firstly, they'll go through everything with you with a toothcomb and then recommend the best course of action.

 

The CCCS is a registered charity and as such don't charge for their service.

 

Regards, Dave.

If my post was helpful don't forget to click the star!

Advice is offered freely, without liability and without prejudice.

If in any doubt professional legal advice should be sought.

 

I do not profess to be in any way legally trained, I am a big

oily truck driver and all I know has been learned within the

Consumer Action Group.

 

FAQ's

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

 

Trying to stop smoking?

http://www.consumeractiongroup.co.uk/forum/give-up-smoking-here/

 

A dummies guide to the forums

http://www.consumeractiongroup.co.uk/forum/welcome-consumer-forums/107001-how-do-i-dummies.html

--

KEEP WILDLIFE IN THE WILD

http://www.bornfree.org.uk

BORN FREE FOUNDATION

--

Link to post
Share on other sites

Hello Dicklett.

 

Avoid any organization that charges you.

 

The CAB, in my view, is not up to this sort of job.

 

There are two highly professional charities that make no charge for their services these being:

 

Consumer Credit Counselling Service - telephone 0800 138-1111 and

 

National Debtline - telephone 0808 808-4000

 

I have relied on the former for over a year now.

 

You'll find comment about both on the debt forum, but do speak to both the above before you go any further.

 

Hope this helps, and suggest you start a new thread on the debt site.

 

Regards and good luck.

 

Van

Link to post
Share on other sites

Welcome to the site.

I have moved your posts here.

There are now many Government appointed debt adice websites and contacts.

Debt management companies are there to make proffits and will charge you,avoid these.

There are many things that you can actually do yourself to address debts and communications with your creditors to make arrangements or offer realistic repayments are worth thinking about.

Read some of the threads in the debt forums for more advice.

note to anyone posting links;

 

please remember commercial links are against site rules !!

  • Haha 1

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

Link to post
Share on other sites
Welcome to the site.

I have moved your posts here.

There are now many Government appointed debt adice websites and contacts.

Debt management companies are there to make proffits and will charge you,avoid these.

There are many things that you can actually do yourself to address debts and communications with your creditors to make arrangements or offer realistic repayments are worth thinking about.

Read some of the threads in the debt forums for more advice.

note to anyone posting links;

 

please remember commercial links are against site rules !!

 

Both PayPlan and CCCS are Debt Mangement companies which do not charge for their services ( they are the only 2 I am aware of ).

 

Self negotiation is certainly an option but in my experience many people in debt feel that they simply cannot cope although a significant number of people do successfully negotiate with creditors themselves ( with the help of eg National Debtline ).

 

In many circumstances a free debt management plan can be a lifeline in terms of getting a non legally binding but structured arrangement in place.

 

Just wanted to add my tuppence and no I don't work for either CCCS or Payplan!! :)

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...