Data Protection query

[nothing_girl]

Hello

 

This is my first visit to the Barclays forum, I was previously loitering around the HSBC section but have no need to anymore - hurrah!

 

Anyway, I am going to be claiming back for my husbands loan account with Barclays, the account has been closed for nearly 2 years and we no longer have the account details available.

 

When the DPA letter was sent, we included previous addresses etc to help them trace the account, however, we have received a letter back basically saying "With no account number, we can't help you." I get the impression that they have not even looked!

 

Somewhere in my head, I thought that there is some sort of rule (maybe FSA?) that means records have to be kept for seven years? Can anyone help me out and let me know if a) this is a rule? and b) who made this rule?

 

Any help would be much appreciated!

 

Thanks

Grace

[amulrooney]

I would have thought as long as you can provide your Name, DOB, address (including any previous addresses) and mothers maiden name, they can cross-reference this info with what they hold. They can check your identity this way anyway if you dont know your telephone banking passcode. If they hold info about you (and they certainly still will), its your right to access it.

 

Hope this helps/.