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Have been trying to get PPI refunded on a loan from HFC. They are a callous bunch as far as I'm concerned.


Loan originally taken out in 2001 for £5,000 with added PPI costing £3,126.48 with interest.


I have followed HFC complaints procedure and have now placed it with the FOS as HFC just keep waffling on about it being optional and how their staff are trained to give the customer the fairest information re their products etc etc. Nothing they have said seems to have addressed any of my concerns.


My thread on HFC is here http://www.consumeractiongroup.co.uk/forum/hfc-household/63468-hfc-household-bank.html

but this seems to be the relevant forum as far as the PPI.


The Fos are snowed under and I'd like to know if I have to await their decision as I intend to issue a court claim if their response is negative.

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I think you have to stick with the FOS now you've started, just be patient ok?



Unfortunately i'm not an expert in any given field legally and my advice and that of the Consumer Action Group and the Bank Action Group is given without prejudice and without liability so please if in any doubt whatsoever seek help from an insured qualified professional. Contents of my posts are purely my own personal opinions and not condoned or endorsed in any way, shape or form by CAG. Thank you! :p



I have been smoke-free for 4yrs

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