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First hurdle with Abbey


dizzyjojo
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Hi everyone,

I'm claiming my boyfriend's bank charges with Abbey back from the last 6 years. It totals about £1500 I think- can't remember the exact amount.

 

A week later he receives £35 refund into his account and a letter saying that the charges are correct. (Obiviously they're correct to Abbey but I'm disputing they are un-lawful). The letter also said they will keep his file open for 8 weeks should he want to investigate further.

 

After calming down a bit now I want to know what to do next? I presume I write another letter but is there a template to follow so I don't put to many personal opinions in there if you know what I mean?

 

It's a business account just because he is self-employed.

 

Thanks for your help

 

Dizzy

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Thanks for that. I'm now even more determined to get the money back.

 

I knew there was a step by step guide but couldn't find it- useless me.

 

Thanks again.

 

I'll post again when I get some more info.

 

Jo

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