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First hurdle with Abbey


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Hi everyone,

I'm claiming my boyfriend's bank charges with Abbey back from the last 6 years. It totals about £1500 I think- can't remember the exact amount.


A week later he receives £35 refund into his account and a letter saying that the charges are correct. (Obiviously they're correct to Abbey but I'm disputing they are un-lawful). The letter also said they will keep his file open for 8 weeks should he want to investigate further.


After calming down a bit now I want to know what to do next? I presume I write another letter but is there a template to follow so I don't put to many personal opinions in there if you know what I mean?


It's a business account just because he is self-employed.


Thanks for your help



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Any advice I give is honest and in good faith.:)

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Thanks for that. I'm now even more determined to get the money back.


I knew there was a step by step guide but couldn't find it- useless me.


Thanks again.


I'll post again when I get some more info.



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