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Credit Card Charges.. Where to send the first letter


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My brother had finally received his credit card statments and i was just woundering where does he send the 14 day letter request form to showing the charges?


Also what is a case managment meeting, my friend has one it October and i have never heard of this when people i know have claimed. Is it anything to worry about and does she need to take anything with her?


Hope someone can provide me with some advice on the both above.



Many thanks

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