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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Brighthouse..did you know this


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  • 1 year later...

Yes i know. I have bought 2 items from Brighthouse that are Quality Refurbished.

 

My washing machine has been nothing but trouble. It would reset itself while spinning at full speed, several engineers came out but they all thought i was making it up till i filmed the washer with my camera phone and showed them!! My washer has now had 1 new motor and 2 new mainboards and it is less than 1 year old!!

 

I got an Acer laptop which has had problems too. The keys fell off once while i was typing and 1 of the USB ports stopped working so they sent it away and repaired it for me. Then the sound stopped working last month so i took it back again, they sent it away and it took them 5 weeks to repair and return it to me. I just got it back today after hassling them.

 

I did get a new Acer pc monitor off them, i had it for 2 weeks and it has had to go in for repair already. All i get is a grey screen. But i am still paying for it even though i cannot use it.

:cool::cool: Blondmusic :cool::cool:
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  • 2 years later...

hi can anyone help i have fell slightly behind with payments only £30 but they sent someone round banging on the door, can they do that or not? i read that they cant and i copied aletter that someone had posted they are constantly ringing etc etc and they never took wat i offered them last week took less..... and now they demanding money head office dont want to know need to know where i stand

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