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Parking ticket problem


dccm9990
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About three months ago my wife paid a demand for £143-odd for an unpaid parking ticket by phone, using her Bank Debit Card, to this company in Henry St, Northampton.

Some weeks later our bank statement revealed that EQUITA had taken the amount twice on the same day. Now they owed us £143-odd.

They refuse to talk to us by phone, insisting that we write to them.

This we did informing them of their error. They refused to accept that they had made a mistake, refused to look at their bank statement and required us to get a letter from our bank confirming that the money had been deducted twice. This we did.

We have now received a further letter from EQUITA requiring us to send them a copy of our bank statement to prove the double deduction.

For obvious security reasons we are not prepared to do that.

Is this just a tactic to hang on to our money a little longer?

If they have not made a mistake, have they done this on purpose?

Has anyone else had a similar experience with this company?

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About three months ago my wife paid a demand for £143-odd for an unpaid parking ticket by phone, using her Bank Debit Card, to this company in Henry St, Northampton.

Some weeks later our bank statement revealed that EQUITA had taken the amount twice on the same day. Now they owed us £143-odd.

They refuse to talk to us by phone, insisting that we write to them.

This we did informing them of their error. They refused to accept that they had made a mistake, refused to look at their bank statement and required us to get a letter from our bank confirming that the money had been deducted twice. This we did.

We have now received a further letter from EQUITA requiring us to send them a copy of our bank statement to prove the double deduction.

For obvious security reasons we are not prepared to do that.

Is this just a tactic to hang on to our money a little longer?

If they have not made a mistake, have they done this on purpose?

Has anyone else had a similar experience with this company?

 

 

Just send them a letter giving them 14 days to refund your money or you will issue court proceedings. On day 15 issue claim and then they will have to pay the charges and interest. Don't waste any more time on them.

You may receive different advice to your query as people have different experiences and opinions. Please use your own judgement in deciding whose advice to take.

 

If in doubt seek advice from a qualified insured professional. Any advice I have offered you is done so on an informal basis, without prejudice or liability.

 

If you think I have been helpful PLEASE click the scales

 

court bundles for dummies

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Josie8,

Many thanks for you advice, which I will take.

I also looking for evidence of this sharp practice from anyone else who may have been a victim.

Regards, Doug

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