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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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ecobabe v BoS


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  • 3 weeks later...
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having sorted out my "little" scare earlier when they took £4000 out of my account to offset another account, I have started down the claiming charges route. so to date have got my statements and sent an initial letter to BoS for my son's student account, should I have added interest on to the amount of charges. he only had around £200 in charges but i feel that there should be some kind of interest added on as they've had that money for ~3 yrs?

secondly the deadline for their response is up tomorrow and today they wrote and offered him half his charges back for this year!! now he aint taking that but do we write back and say this and still go ahead and issue LBA tomorrow?

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Vampiress' spreadsheet (in Bank Templates Library) can work out the interest if you're looking to claim this as well.

 

If / when it reaches the stage of a Claim being raised (although NOT before then) you are able to claim an additional 8% interest from the date of each charge, again the spreadsheet in the Library will sort this out for you.

** I AM NOT A LAWYER, PLEASE CONSULT A QUALIFIED PROFESSIONAL IF YOU ARE IN ANY DOUBT **

 

I have successfully claimed against: "MBNA, Capital One, Bank of Scotland & Clydesdale Bank"

 

The Consumer Action Group is a Self-Help website, Moderators & Site Helpers offer advice on a voluntary basis. Please spend time reading the FAQ's, and other cases relating to your bank before starting your own claim

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Vampiress' spreadsheet (in Bank Templates Library) can work out the interest if you're looking to claim this as well.

 

If / when it reaches the stage of a Claim being raised (although NOT before then) you are able to claim an additional 8% interest from the date of each charge, again the spreadsheet in the Library will sort this out for you.

 

No. Claim contractual interest from the date of the charge (the date the cause of action arose).

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That's not what I said.

 

If the claim was successful, THEN the additional interest of 8% on top of all charges is awarded by the Court, on top of the refund of the Court Fee.

 

It is possible to claim back any debit interest incurred as a resuly of these charges taking you overdrawn, but many have found this to be a complicated process and often leave this out of their claim.

** I AM NOT A LAWYER, PLEASE CONSULT A QUALIFIED PROFESSIONAL IF YOU ARE IN ANY DOUBT **

 

I have successfully claimed against: "MBNA, Capital One, Bank of Scotland & Clydesdale Bank"

 

The Consumer Action Group is a Self-Help website, Moderators & Site Helpers offer advice on a voluntary basis. Please spend time reading the FAQ's, and other cases relating to your bank before starting your own claim

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  • 2 weeks later...

I have 2 different accounts with BoS, one has got quite a lot of charges, the other not so much. I am just starting the preliminary letter stage, but can I do both accounts at the same time? or would this be seen as same claim even though it's different accounts ie easycash and current account?

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yes you can do the two together as long as they are both in your name.

In the temps letters just change the details to provide for both account numbers.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Oops yes of course........I didnt know you were doing a Scottish claim.

Better then if you split them.

Theres no reason why you cannot have them running side by side.

 

Your dpa request covers all info so you should get all that under 1 application.

However from the prelim onwards you should keep them sep.

a pain I know but like you say ...............

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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  • 2 months later...

It states the interest rate is 'Unavailable' which suggests to me that on that it is not possible to get an Overdraft on that account.

 

I can't think of any other reason why it would be marked 'unavailable'. All the interest rates for unauthorised overdrafts are roughly the same give or take 1%. 28.8% or 29.8%

 

If you got an overdraft on your account its possible they changed the type of account you have.

14/8/06 - S.A.R Request to B.O.S for C.Account + 2 C. Cards Statments. Sent to HBOS, The Mound, Edinburgh (R.Delivery)

18/09/06 - S.A.R. Request Reminder Letter sent to HBOS, The Mound, Edinburgh. Local Branch C.C. (R.Ddelivery)

19/09/06 - 01/10/06 - Requested Information Received - Various Packages and Letters

11/10/06 - Prelim Letter Posted to HBOS, The Mound, Edinburgh. Local Branch C.C. (R.Ddelivery)

 

18/10/06 - Letter Received from HBOS as follows "your complaint will be passed to a Customer Services Manager....get back to you within 4 weeks"

01/04/07 Full Charges Received. Small Claims case won as bank failed to lodge defence. They initially refused to pay up and it was only through contact with a Sheriff Officer that they done so.

Case Closed - Hurrah

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