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Sent a second letter about new charges, did I do wrong?


luckyjim
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Earlier this week I sent a letter to my bank requesting repayment of all charges, with photocopies of statements with the charges highlighted, and a table summarising it all. I just saw they have charged me again. So I have posted them another letter - similar to the first, which is taken from the Which? template - requesting permission of this charge as well, includinng an updated table and a print-out of my online statement. I make clear this is in addition to the earlier letter, and tell them what the new total I'm claiming is.

 

Did I do the wrong thing in writing straight away to ask for this new charge to be included too, or did I do the right thing?

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