Let me introduce myself

[LiTiGiOuS_OnE]

I work for a major Bank - but you must appreciate that, and I am confident that this applies to all staff of UK financial institutions, whether they know it or not, that any participation in a messageboard like this would lead to instant dismissal. In fact I believe that the actual rule is so Draconian that setting up a webpage about my dog would require formal permission. Any who work for a Bank and offer advice should, therefore, always be cautious, but never allow arrogant bullying tactics to deter you - as you see, it hasn't stopped me, and I am moderating on another financial forum elsewhere and I have also actively engaged in claims against Banks - so clearly they have nothing to hide

 

I have no claim to pursue, and no particular axe to grind, and would only seek to offer assistance, where I can, and an insight into things which may come as a surprise to some, and a shock to others. I, thankfully, don't work in an area involved in dealing with accounts (sorry, can't be more specific for reasons mentioned) and have been dumbfounded by the obscenity of some of the cases described on this forum, and it has prompted me to join.

 

Do Bank's scan these forums ?

 

I would be fairly confident that they do. They have media departments who scan for all news articles and reports that may impact on their and other Bank's profiles. I do not imagine that they would be looking at individual cases, more trying to get some overall perspective on tactics and customer attitudes - so it must be pretty depressing reading for them. It is not something to be scared by, and as has been said, the formula works , so their scanning the forum is unlikely to provide them with a 'magic key' defence - just one caveat - don't provide them with insight into your own weakness such as being desperate to settle early.

 

If you claim say £2,000 and this case lands on the desk of an exec and he can get you to settle for £1,500 then he earns a big tick, even though the Bank loses £1,500. If you have set aside claims for other charges it would then be interesting to use any such offer as a prompt to claim the rest - that would make him rush a little more to conclude the original offer more quickly. His interest is purely selfish - if you settle for less he gets a tick - if you get what you want he loses nothing - if his intervention makes the claim grow he gets his aaaaaa*** kicked.

 

I hope I can be of some assistance. I have seen Bank responses in various threads which sound bizarre and I imagine are just plain lies, and there are some general issues such as Bank's fear of regulatory infractions and Basel II - now there's a nasty thing to say to a Banker. Can't provide account transaction details ? http://en.wikipedia.org/wiki/Operational_risk#Examples - sound like a Basel II non-compliance issue for them to deal with.

 

Knowledge is power - use it.

[chrismc]

Very interesting thanks for the insight!! and welcome to CAG.

[closey]

Have you PM'd BankFodder to let him know you are registered on this site? As a bank employee you must do so.

[Rjohnmatt]

Have you PM'd BankFodder to let him know you are registered on this site? As a bank employee you must do so.

*************.This is the kind of thing that prevents helpful people like him from offering their help.

 

Why the ******** should he let Bankfodder know whether he is a bank employee??

 

MODERATED: Abusive language

[barracad]

*************.This is the kind of thing that prevents helpful people like him from offering their help.

 

Why the ******** should he let Bankfodder know whether he is a bank employee??

 

MODERATED: Abusive language

 

He should inform BankFodder or dave because it is part of the forum rules.

 

Also the language I have edited out of your post is completely unacceptable and will not be tolerated - this is also part of the forum rules.

 

If you do not agree with our rules then I suggest you refrain from using our forum.

[BARRY M KENT]

We Should Be Thanking People Like Him As He Could Be Helpful He Should Be Encouraged And Praised For Taking The Risk Of Registering On This Site

[gunn0r]

Glad to have you onboard, I am sure you will be an assett

[dave]

Bank employees are only asked to let us know so that we can track where they look.

 

If you were worried about a claim against say, Abbey and an Abbey employee was looking at your posts where you claimed publically that you were worried and that same employee were checking out your profile etc... wouldn't you want to know about it?

 

...but, as has been said before, everyone is welcome, bank staff included (and even commended for taking the risk to help, although I wouldn't want to jeoperdise (sp?) anybody's job.

[pugsley]

thanks for the insight, welcome to the forum bank employee or not lol

[callumsgran]

Think we've scared him off!!!

[Guest NATTIE]

I have to say that his sentiments were mine at the beginning, i.e. why would you want to know what I was viewing? However, Bank employees can help the site not necessarily by breaching their contracts but by clarifying some things, for example, how to get your statements on time without the frustration of having to call time and time and time again. Have no problem with it