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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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bennieee vs Lloyds reclaiming charges


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Hi all, I am about to start the process of reclaiming charges. I have read through so many forums, but need to ask a question before I start. I have 2 accounts - a currrent and a loan - do I need to send separate access requests for these or can I send one letter combining the accounts with one £10 fee.

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Hi

You can do one SAR, make sure you put all the relevant account numbers etc on it. But when it comes to the Court claim, you will need to do two separate claims.

Good luck, keep us posted.

Barty:)

I WON!!!! :D :D :D

http://www.consumeractiongroup.co.uk/forum/lloydstsb-successes/1774-barty-lloyds-tsb.html

 

IF I HAVE BEEN HELPFUL PLEASE CLICK THE SCALES:)

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  • 9 months later...

I wondered if there is anyone that can help - after ages of head in sand syndrome, I am trying to get affairs in order and sort these charges out. I did send a SAR to Lloyds in Jan that was signed for. Obviously well over the 40 days now but no response, is there a standard letter that can be sent to chase this up.

 

I also recieved to day for the overdraft a letter from BLS saying that due to lack of contact we have no intention of paying this debt to them.

 

I believe that the vast majority, if not all is made up of charges. but without statments from them I am unable to check this.

 

They ask for contact to be made withing 14 days via the telephone otherwise they will commence legal action.

 

Is there there a letter that should be sent in response to this - it is a joint account and we each received a letter stating the same.

 

TIA

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