Aaargh Abbey!!!

[chocolate moose]

Hi All,

 

I haven't posted before so a quick update on me, followed the process step by step for just over £4k and have completed an allocation questionnaire and now received a letter from the court! I have to send a schedule of each & every item charged giving the date,details & amount & Abbey have to "give full details of any facts & matters relied upon to show that each & every item of charging is reasonable & proportionate"! I sincerely hope this means they'll make an offer cos this has been going on since Feb, cost me £220 and getting me very stressed! :-|

 

Any offers of encouragement, I'm looking for any advise on how to prepere for the court should I have to go and I can't seem to get on the consumerwiki!

 

Cheers All!

[Robdblynd]

Hi and welcome. Best advice .... start a thread in the Abbey forum, there's loads of us there who've taken on Abbey and won.

 

Seems you're well on your way to recovering all your money.

 

What date does the disclosure from Abbey have to be with the court .... cos it's certain that just before that date they will settle in full. There is no way they will want to disclose how they work out their charges, which is what that order tells them to do.

 

Sit back and wait for the letter that will arrive offering you everything you asked for. And then enjoy it.

 

If any problems arise, post on your own thread in the Abbey forum and someone will help.

[chocolate moose]

Hi, thanks for that, I actually read some of the e-mails in there a minute ago and saw one from someone who had sent an e-mail to nudge Abbey and got a favourable settlement so with nothing to loose I've just sent one myself! Heres hoping that works, if not tomorow night will be spent typing up a VERY long list!

The letter states we have to supply the information within 14 days from being served and its stamped the 13th July!! So would have hoped to hear from them soon anyway!!

 

Fingers crossed!

[Mosca1]

Hello.

Abbey seem to be one of the worst offending banks out there! I have a court case in early Sept for £2000 and they made a measly offer of £395 on Saturday (that barely covers the court's £120 fee!).

[Parkvale]

Each bank may be classed as the worst, but they all have one thing in common.

They have all acted unlawfully. So its your money taken unlawfully from your account and you have a legal right to claim it back. You will win. Good luck.

[Robdblynd]

Hi Parkvale,

 

Could you please get one of the mods to move this thread to the Abbey forum so that Chocolate Moose can benefit from all the experience and advice there is is that forum?

 

Cheers.

[Parkvale]

Done. probably a little wait though.

[abbeyscums]

Abbey are awful. They took £55 out of my bank account in various fees, after i accidently went £2.76 under my balance, accidently. They charged me the standard £25 fee, which i accepted, but the following month they charged me £25 for the same overdrawn amount, which i cleared, and i was charged £5 fee for spending less than £9.99 when i went over drawn.

 

I called abbey helpline (general), waited for 11 mins and then got frustrated by the "your call is in a queue" answering machine so hung up. I thought - well money was stolen so why not call the stolen card number, which i did. Success - the phone was answered in less than a minute. I proceeded as follows:

 

Hi, Abbey has stolen some money of my bank account. He says he will check which he does. I explained that abbey charged me £30 more than i should have been. He told me that i was charged £25 this month for being overdrawn on last month, to which i explained I have never previously been overdrawn and it only happened last month. He checked it and agreed it was a mistake and said he would put that back for me.

 

I then asked him when the money would be in and how i could close my account. That is when the sales pitch kicked in. He said that he can refund up to £60 into my bank account because i've been a good customer and have only been overdrawn once in the last 12 months. He then said that he would refund me the two £25 fees. I said, "what about the £5", to which he said he could only do a maximum of 2 transactions, and it was better to do the two higher nomination ones. I then said that abbey made the error, so surely that isn't my fault and that means that the £25 is one transaction and £5 is the other. He replied "err, let me doublt check". He came back a minute later and said that was fine and that i'd get the full £55 back.

 

Brilliant. That made my day, especially after being taxed £50 on my pay slip earlier today! - not to get the tax money back!

 

I am still going to close my abbey account - they are rubbish and i've lost all trust in them now. Natwest here i come! (on a rec of a friend) - let me know if they are crap too.

 

Moral of the story - always argue your point back...you never know - you can get your money back as i did (or will tomorrow).

 

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