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    • No to mediation 1 wit you  Rest is obv     did you send cpr 31.14?   Can we have date of the  claim form and incident location   I notice you've filled out the debt claim form questionnaire ???? Why.....please use the correct one on the home page of this private parking forum.   Dx      
    • Please don't use hosting sites. Read upload and use  pdf dx          
    • Just read the terms and conditions, Interesting read.   My contract is with Parcels 2 go, and not DPD.   15. ADDITIONAL PROTECTION For goods Transported within the United Kingdom and Internationally, if we cause the physical loss of or physical damage to any goods while we are Transporting them, and storage other than storage under Condition 11(c), we will pay you as follows:- a) Where you have paid or agree to pay our charge for Additional Protection and we have agreed to the this: - i) The most we will pay is £5000 per Consignment. We work this out by referring to the actual value of the Consignment as set out in Condition 15(b). ii) Where "Additional Protection" is taken out and a Consignment is partially lost or damaged, we will only pay for the part, which is lost or damaged. Depending on Condition 15(b) nothing in this Condition will limit our liability for damages below £50 for any one Consignment. iii) We will work out the actual value of any goods lost or damaged by referring to their repair, replacement, resale or market cost at the time and place of collection, whichever is less. The value we work out will not be more than the original cost of the item you have actually paid for, plus 10%. b) If you ask for "Additional Protection", you must tell us the nature of goods to be carried. We will decide in our discretion whether "Additional Protection" will apply to any Consignment.   I paid an additional fee of £2.50 ex VAT, for protection to the full value £100. However in the terms above, it states above that the most they will pay is £5000, as i've paid the additional protection yet it doesn't actually detail the service price paid. They will set the price regardless of how much additional protection you pay for, is the way i am reading this.   So, i say the value is £100, and i pay £2.50 ex VAT. The above means i'm covered for £5000 irrespectively of what sum of money was paid. I gave them a value (Not disclosed as Inc or Ex VAT), yet they will decide the value worth. However, how will they know what 'plastic electronics' value is worth!?    
    • 1st Post,   So i needed to send back some goods to a ManF in the UK. Bit time conscience so decided to go with DPD Local as it's a fair price based upon 24hr delivery.   Sent 3 items within the same box, wrapped up in a Cardboard box, decided to use digital label (Retailer sticks a thin self adhesive Barcode on the box!) knowing from previous experience, i decided to print out a letter inside with Address of Sender and Receiver,  plus another sellotaped within a transparent wallet on the outside of the box, with receiver address shown.   All 3 items are actually faulty, so i declared them as 'Plastic Electronics' which they are, PCBs housed in plastic. Due to the fact they were faulty, DPD standard is £50 cover, so i boosted this to £100 only. In reality, 1x Good is worth £400 working, 2x Goods no longer manufactured but can be repaired which was the desired outcome est £1000. Plus insurance is 10% of the items declared sum, meaning £1000 is £100 fee inc the 20% VAT, expensive gamble either way.   DPD tracking stopped, so made a phone call and played dumb that i couldn't find my tracking number (Only given at point of drop off) and gave them my online DPD Reference number, Operator said this is useless. Only then i gave them my tracking number, then they asked me to repeated everything i have declared verbally, to start an investigation.  Operator said they started an investigation and i should call back in 5 days...5 working day? No reference numbers, no nothing...take there word for it!   I can't seem to understand why we fill out paperwork, have to repeat ourselves, I packaged the box perfectly suitably including adding postage addresses in and outside the box. Gave it to DPD to delivery, yet they have no clue of the parcels whereabouts once collected.   Why would they ask me for the contents? Does this mean they have the authority to open any box within there possession? Feels like i've sold DPD my package, and i have to do all the legwork to get a service which is now late/delayed, written and verbal chasing and potentially filling out claim form. Doesn't make sense when we are told what our side of the contact is, wrap, stick, drop off..   What can i do now?    I called Monday 20th Sept, and have to wait 5 days before chasing, again i chose DPD for trust and time..  
    • @BankFodder just a quick update I have been informed by my sister in law her husband was arrested by the police tonight after being circulated as wanted, she rang me threatening on the phone etc this has been logged with the police. Also need to write a letter to the independent assessor by 8th October im really sorry im really struggling with this x
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kcasey Vs HBOS


kcasey
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I have sent my letter to HBOS on 11 March to request the default charges which have been charged, received the information at the end of April.

On 30 April, I sent my first letter to ask them to repay my Bank Charges, A reply was received on 9th May, as expected saying that the charges were applied correctly.

I then didn't reply to them until 22nd June, as I wasn't sure how to proceed, but I got some information, and replied.

Yet again, as expected no reply.

I sent off my Final letter on 16th July, giving them 7 days to reply.

 

I have completed my Small Claims Court Forms, and I am preparing to take them to Haddington Sheriff Court on Tuesday, or Wednesday.

 

All my correspondence has been sent to Customer Relations, Bank of Scotland, PO Box 29112, Dunfermline, KY11 2ZX.

I have since found out this address re-directs all mail to Leeds.

 

I have therefore put on my Small Claims Court forms the Registered Office address of HBOS plc, The Mound, Edinburgh, EH1 1YZ.

 

Will this address be ok on the court forms?

 

Thanks

Kieran

Regards

Kieran

_______________________________________

Harassment Complaints Ongoing

Sky Card

Capital One Bank (Europe) plc

 

Harassment Complaints Won

Mercers Debt Collections Ltd

Nationwide Debt Recovery (NDR)

The Royal Bank of Scotland plc

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Hi,

 

Yes, the Mound address is sound.

 

Best wishes.

 

Regards.

 

Scott.

 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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  • 1 month later...

I've not quite got around to taking my papers to the court, but I have now received the following from BOS: (as well as a letter informing me that as my account is overdrawn by £0.01 then they will be charging me £28 at the end of October)

How should I proceed after this letter:

ScannedImage.jpg

 

ScannedImage-2.jpg

Regards

Kieran

_______________________________________

Harassment Complaints Ongoing

Sky Card

Capital One Bank (Europe) plc

 

Harassment Complaints Won

Mercers Debt Collections Ltd

Nationwide Debt Recovery (NDR)

The Royal Bank of Scotland plc

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Hi, Kieran.

 

Just carry on and file at court.

 

Have a look at this........

 

 

http://www.consumeractiongroup.co.uk/forum/general/107550-oft-test-claim-what.html

 

You may find your case gets stayed (sisted in Scotland) or you could be lucky and get a result.

 

Regards.

 

Scott.

 

 

 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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