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Abbey - Sending stalling letters.


beckyleeds
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Hi

I started my claim from Abbey on the 11th June requesting back my charges. They sent me a letter shortly afterwards saying they would investigate the claim and please give them 4 weeks. They have sent me another letting this morning, saying they are still investigating and will take up to another 4 weeks?

 

Is this normal, i can't see any other posts about it happening to them? Should I just leave it or write again and if I wrtoe to say what?

 

I am not asking for an extortionate amount, about £500.

 

Please help.

 

xx

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They send these letters to try and make us wait and wait and wait and then give up, dont let them do it to you, we are all here to help you through the process so if you have any questions, feel free to ask, just please post in the one thread.

 

Good luck

Lula

 

Lula v Abbey - Settled

Lula v Abbey (2) - Settled

Lula v Abbey (3) - Stayed

 

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Hi Beckyleeds, i had 3 of those letters totalling 12 wks in all so totally ignored them cos the final one says they've investigated yr complaint and found nothing wrong!!! Ignore them!!! ;)

 

Ive put it on my thread "im scared..... help"

 

Bonnie

xxxxxxxxxxxxxxxxxxx

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