Stub001 v Monument

[Stub001]

Hi. Does anyone know where to write to to claim against Monument Card now that it is owned by R Raphael & Sons plc (investment bankers) and not Barclays Bank?

 

Has anyone any eperience of claiming against them (can't see anything in the forum)?

 

Thanks.

 

Stuart

[MARTIN3030]

Hi Stu and welcome to the site.

There have indeed been wins with these.

Have a look at this link;

 

http://www.consumeractiongroup.co.uk/forum/other-institutions/56600-monument.html

 

which also includes the address to write to.

I am moving your thread into other institutions with a thread title so hopefully others can help you.

 

Will have a look at the implications of claiming from Barclays or the new owners.

[Stub001]

Thanks Martin

 

If you can shed any light on who to write (new ownwers vs Barclays) that would be fantastic.

 

Thanks again.

[empowered]

Thanks Martin

 

If you can shed any light on who to write (new ownwers vs Barclays) that would be fantastic.

 

Thanks again.

 

Hi Stubb

 

I think the new owners are Barclays - my monument account has been transferred to Barclaycard which makes life even more confusing!

[Stub001]

Hi Empowered

 

Received letter in June confirming ownership and rights now transferred to Raphael's Bank (www.raphaelsbank.com) so even more confusing I'm afraid.

Thanks.

Stuart

[jo1lygrngiant]

hi stub, i sent mrs jgg's letter to this address.

 

Monument

The Portland Building

25 The High Street

Crawley

West Sussex RH10 1BG

 

Our fight is still ongoing, but we WILL get there..

 

Hope this helps

be safe

JGG

[FANTASY CHARGES]

Capital letters | ZZZ Front | Guardian Unlimited Money

 

AND SCROLL DOWN THE PAGE ...

 

QUOTE FROM MONEYGUARDIAN SOME TIME IN JUNE 16TH ??? 2007

 

"Mystery solved over Monument card

I have a Monument credit card. I have just been told by Barclaycard, which runs the card, that it is being transferred next month to Raphaels Bank and CompuCredit. Who are they?

WS, London

CompuCredit is a US finance company which specialises in "trailer park credit" - lending to those with poor repayment records. In April it paid Barclays £490m for Monument's 200,000 mostly active cardholders. Monument, charging high interest rates to its mostly less creditworthy customers, was previously Providian.

Raphaels is a little-known private bank, founded in 1787 and based in Aylesbury, Bucks. It has a UK banking licence which CompuCredit can use. It has savings accounts and some niche plastic card activities."

[Stub001]

Thanks for all this info....would one suggest writing to Monument at the Barclays address or at the the Rafael address?

[FANTASY CHARGES]

and another question will be if one does a DSAR DATA SUBJECT ACCESS REQUEST WHO DO YOu write to

 

which data controller ?

[jo1lygrngiant]

In all my dealings with my mates at monument, ive used the address in post #6. It gets there, and in my mind its monument who hold all the details, so sar, cca them there.. It does work

 

be safe

 

jgg

[chancer1]

I SAR'd them 10 days ago at the above address and they replied very quickly, I even forgot to put the payment in..

 

It was the Customer Relations dept that replied to me.

 

Good Luck!

[Stub001]

Thanks guys.

[Mike220359]

Customer relations are the first port of call, you just make a non-complainace the business of the Raphael's data controller.

 

As an aside I do wonder whether FC if Raphael really do understand what they are getting themselves into. I realise that Compucredit are really the driving force behind the take overbut since they dont have a licence they are using Rapahel's, but it is the latter that will be taking all the flack. So all cases will be against 'Raphael's Bank T/A Monumnet'

 

For instance I've got a complaint going into the FSO this weekend regarding the issue of a default notice whilst an account is in dispute and unenforceable, the sums stated on which are wrong! I've got another ongoing one with the FSO regarding the input of Wescott in the affair.

 

I've put notices of correction on my credit record with experian regarding the erroneous credit history, and a letter of complaint has gone to the IC about it.

 

This weekend, Im starting two claims against them one for PPI and the other for charges, nearly £2k with interest. Talk about accountants knowing the cost of everything and the value of nothing.

 

Mike

[chancer1]

 

I've put notices of correction on my credit record with experian regarding the erroneous credit history,

 

Mike

 

Just a note - don't forget Exquifax and the other one Call Credit