Setanta Sports

[phatram]

Did anyone order the Hatton fight?, I did and paid the 15.00. I then got a letter saying I had set up a DD to pay them 15.00 a month. I checked with the bank and cancelled it as I don't want this channel. I have paid for the boxing and thats all I wanted to see.

Today I received this letter,

SETANTA SPORTS, PO BOX 800

KIRKCALDY, FIFE

KY2 6WF, UK

T:GB:08700506980 Nl: 08700 50 69 50

ROI: 0818 20 30 40 E: customerservicesOsetanta.com

www.setanta.com

 

12 July 2007

Dear Mr XXXXXXXX

Account Number: xxxxxxxx

Setanta Sports Sari recently made contact with you in respect of a failed subscription payment, and we have also made several unsuccessful attempts to contact you by telephone.

Unfortunately as we have not heard from you, or been able to establish contact with you we have had to suspend your viewing from our services. You can reactivate your account with Setanta Sports Sari immediately by making a payment over the phone on 08700 50 69 80 or if you are a Racing UK subscriber you can contact us on 08700 50 69 44, our customer services teams are available from Sam to midnight 7 days a week.

Under the terms of the subscription agreement which you entered into, we would like to take this opportunity to remind you that you are liable for all remaining payments within your remaining contracted period.

To avoid this debt being passed to a debt collection agency for further action we ask that you contact us within the next 14 days quoting your account number to ensure this matter pteiTrptly-and-yottr vtewmg-fsTestoreth- -

 

 

Yours Sincerely

Setanta Sports Sari

A)

N?

 

Enc: DD/CC Instruction

I have e-mailed them to explain this and await their reply.

[phatram]

Back off hols and heard nothing from them.

Has anyone else had any problems with them ?

[livelylad]

How did you order the fight? Its seems as though they think you have entered into a contract with them.

[phatram]

Tried on TV but it wouldn't work, so did it online.

I thought I was paying 15.00 for the boxing and then I get this rubbish in the post.

I've mailed them twice but had no reply.I did get a phone call but could not tell what the guy was saying!!!

[frogford]

Found out today I have Setanta free ! Apparently Virginmedia have made a deal with Setanta so if you have their XL TV package then its free Roll on the footie season and more for me to watch !

[threeamp]

I am having the same problem, i called them today and they are insisting i subscribed over the phone and i should of listened to the T&C. Any advice on what i can do about these idiots?

[buzby]

It all hinges on what they say you agreed to. Why not call as a potential subscriber, but this time listen to the patter to see if it is an ongoing subscription?

[Ecossewarrior]

I used to work for them,

 

I used to get phone calls about this all the time. Basically when you subscribed to the boxing you subscribe on a yearly contract which they do tell you.

 

I am guessing you went through it quickly when doing it online. Worst thing is they never cancel however I think within a certain amount of days they will do so..

 

As for not being able to understand us.. We do live on the same island! so I dont believe that for a second

[phatram]

Had a call from a young lady who this time could be understood !!. She was very helpful and admitted they were wrong and I should not have been charged again until 23rd Sept. She apologised and said if I wanted to keep the channel it would be 9.99 a month not 15.00, so I may now keep it.

A very strong Glaswegian accent can be difficult to understand Ecosse.

[buzby]

A very strong Glaswegian accent can be difficult to understand Ecosse.

 

Perhaps, but as their call centre is in Fife, she was more likely to be a Fifer, ye ken.

[phatram]

The one with the strong accent was male and having friends from Glasgow my money is on him being from there.

Im sure not everyone in Fife is from Fife !!

[buzby]

Well, not being a fifer, I have heard it said that non-fifer's don;t spend time there through choice. (Having either got lost there, or married someone!).

[Ecossewarrior]

oi people dont slag fife.

 

Mind you I am leaving the place shortly to move to England.

 

However it is true.. very few people outside fife would happily live their. It is not the best place to live

[threeamp]

Just when you thought it was safe, setanta have started texting me again regarding my "account". Are they having a laugh??

[buzby]

Obviously. Did you find out what they thought you 'agreed' to?

[threeamp]

they claimed an annual contract, i made the same mistake about paying for the hatton fight last year. When i phoned they couldnt find out why i had got a text from them!! If they text me again i can see me going mad at them...............