wrong account details sent to me

[robertmarcs]

hi again guys! just had me charges sent to me in 2 parts which i thought was strange! turns out that 3 quaters of the were someone elses statements! obviously i want to contact the person in question and tell him what barclays have done aswell as send his statements to him! how do i go about this!

 

[welshcakes]

Hi Robert

 

Three things I would do:

 

Send a complaint to the ICO

Send on the statements with a covering letter to the correct owner, maybe including the address of the ICO should they want to make their own complaint

Send complaint to Barclays - you may want to cut & paste a section from the ICO website about how the Data Controller can be personally fined for breaches!!

... Oh and don't forget to ask them where the flippin heck your statements are!!!

[robertmarcs]

i got my statements in with th other ones in the second envelope aswell as my postal order for £10 back! cover letter said that it was free of charge! lol! bargain!

 

[Trucker]

I would be very careful about sending info on.... You are only assuming that the address on the statements is the correct one... They could easily haved moved... I know my statements that came have at least 3 different addresses

[Trucker]

i got my statements in with th other ones in the second envelope aswell as my postal order for £10 back! cover letter said that it was free of charge! lol! bargain!

 

 

Hope you left payee blank on P/O otherwise you won't be able to cash it

[welshcakes]

I would be very careful about sending info on.... You are only assuming that the address on the statements is the correct one... They could easily haved moved...

 

VERY good point Trucker!

[Monty2007]

hi again guys! just had me charges sent to me in 2 parts which i thought was strange! turns out that 3 quaters of the were someone elses statements! obviously i want to contact the person in question and tell him what barclays have done aswell as send his statements to him! how do i go about this!

 

 

Don't send back the statements, inform Barclays first and see what they have to say. It happened to me and I was offered all my charges + interest + compensation. You have a major bargaining chip, don't lose it. They will hate being reported to the ICO since there have been many warnings to banks see:

 

ITN - Banks rapped over data breaches

[Monty2007]

duplicate

[Monty2007]

duplicate

[robertmarcs]

Don't send back the statements, inform Barclays first and see what they have to say. It happened to me and I was offered all my charges + interest + compensation. You have a major bargaining chip, don't lose it. They will hate being reported to the Information Commissioners Office since there have been many warnings to banks see:

 

ITN - Banks rapped over data breaches

 

wot do u mean mate? what number do i call? and what should i tell them?

 

[Monty2007]

Don't call. Write a letter to Barclays along these lines:

 

Dear Sirs

 

On xxx July 2007 I received a package containing the statements relating to another customer. I remind you of your legal and regulatory obligations in respect of:

 

1. Under the Data Protection Act 1984 / 1998, as a Data Controller, you have a legal duty to ensure that all personal or financial information you hold is kept securely. You have clearly failed to do this.

2. You have additional and substantial responsibilities as a holder of a Consumer Credit License that require you to have, and operate appropriate systems in relation to personal information and how this is treated.

3. As you may appreciate, due to this experience, I have lost total confidence in your organisation in respect of the treatment of personal customer and account information.

I request a copy of your complaints procedure by return and a full investigation into this matter.

Yours.......

[robertmarcs]

so how did they then offer u ur charges back the monty? how did they know u were wanting to get them back?

 

[Monty2007]

so how did they then offer u ur charges back the monty? how did they know u were wanting to get them back?

 

 

They have offered all charges + interest. I am still haggling on the compensation.

[robertmarcs]

They have offered all charges + interest. I am still haggling on the compensation.

 

ok but y did they offer u these? did u put a letter forward asking for your charges back b4 or after u sent them a letter about the other persons statements?

[Monty2007]

ok but y did they offer u these? did u put a letter forward asking for your charges back b4 or after u sent them a letter about the other persons statements?

 

No, I send off my SAR and they obviously knew what I was doing. They sent back the wrong statements, I wrote and told them. They then made me the offer to refund all charges immediately + interest + compensation.

[robertmarcs]

No, I send off my S.A.R - (Subject Access Request) and they obviously knew what I was doing. They sent back the wrong statements, I wrote and told them. They then made me the offer to refund all charges immediately + interest + compensation.

 

SAR? is that the initial letter asking for yours bank statements or the one demanding your charges back?

[Monty2007]

The SAR is the one asking for your statements, it is your right under The Data Protection Act 1998. Once you have these then you need to calculate all the charges and interest, all the forms and docs are on here.

[robertmarcs]

ok so best thing to do is tell them about these statements b4 i send off the sar? maybe they may just offer them to me like in ur case manty? haha! so that letter template would be fine?

[saintly_1]

You have your statements ... you just need to put all your charges into the spreadsheet from here http://www.consumeractiongroup.co.uk/forum/bank-templates-library/182-6-interest-calculation-spreadsheets.html

[Trucker]

Robert

 

Monty is on about the statements belonging to someone else....he is saying you now have a barganning tool.... but i personally am very sceptical about using that route... it could be construded as blackmail

[saintly_1]

the next letter you should be sending along with the one that has been suggested is http://www.consumeractiongroup.co.uk/forum/bank-templates-library/671-2-letter-preliminary-approach.html

[robertmarcs]

maybe! but im not threatening them! i am mearly telling them what they have done wrong aint it?

[Monty2007]

Robert

 

Monty is on about the statements belonging to someone else....he is saying you now have a barganning tool.... but i personally am very sceptical about using that route... it could be construded as blackmail

 

No at all, you are pointing out that you wish them to investigate the matter, nobody has suggested a trade?!?!

[Monty2007]

I also informed the other person by copy of my letter and they were given substantial compensation. They are obviously in a stronger case to prove loss.

 

I consulted a barrister and judge in this matter (ex Uni mates), they confirmed that I had not suffered any loss and suggested the complaint route.

 

I am satisfied that they have investigated and waiting (their words) "an agreement to suitable compensation".

[robertmarcs]

i cant get hold of this other person! tried gettin a phonenumber off his address but nothing comes up! trying to do a good deed! lol!