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Have to agree with that. I'm using the ombudsman and they responded very quickly to my initial complaint form, then just under 3 weeks later they have already written to the bank asking them to settle my claim in full or provide them with the information needed to reach a conclusion. They say it could be at least 6 weeks, but so far they have been quick. IMHO I think this may be the way to go until the test cases have been heard.


Bank of Scotland account 1 - £2,666 WON

Bank of Scotland account 2 - £2,500 on hold

GE Capital charges -£30 won (hey, every little helps!)

Barclays Partner Finance £425 charges - £225 offer accepted.

 

Finally debt free after 4.5 years, thanks to my Debt Management Plan through Payplan. There is no better feeling :D

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Hi, yes I have to agree, the FO is quicker ... and what's more it's relatively stress-free.

 

No worrying about getting bundles together (some call them "bungles" :p ), and of course you don't have to lay out any court fees.

 

I have had success reclaiming PPI through the FO, the bank caved in after only one letter from the FO, whereas before they had totally blanked my request. Okay, it's taken a few months, but compared to the wait in the courts, it does seems to be a bit quicker.

 

I am also claiming bank charges on behalf of my daughter, via the FO. The FO responded within a few weeks, and the bank has already made a token offer, which of course we did not accept.

 

Good luck with your claim.


Gracias a la vida - Thanks to life

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i've submitted my form to FOS about 3 weeks ago (don;t have date handy) they wrote back within a week saying they had received my complaint and that they have been overwhelmed by complaints relating to bank charges so it might take a little longer..thats totally ok with me, after all this is a free service with heaps of advice and its really easy to speak to someone from FOS. i presume they have already written to my bank as they sent me a letter saying they were dealing with my complaint and could i please not do anything until they have had time to look at it and they enclosed a FOS leaflet (what a cheek!) they never responded to my intial request/LBA etc (just trying to cover themsleves i think....anyway, i'm using the FOS as i've found it very difficult to go through the court, in scotland/amount over £1500.00 and living on an island means we have no sherriff officer to serve papers etc etc (no silicitors would help etc) so using the FOS. i'll let you know when i get a result.

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