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    • Hi I received a Parking Charge letter to keeper on Monday 15/04/24, the 17th day after the alleged incident. My understanding is that this is outside the window for notifying. The issue date was 08/04/2024 which should have been in good time for it to have arrived within the notice period but in fact it actually arrived at lunchtime on the 15th. Do I have to prove when it arrived  (and if so how can I do that?) or is the onus on them to prove it was delivered in time? All I can find is that delivery is assumed to be on the second working day after issue which would have been Weds 10//04/24 but it was actually delivered 5 days later than that (thank you Royal Mail!). My husband was present when it arrived - is a family member witness considered sufficient proof? 1 Date of the infringement  arr 28/03/24 21:00, dep 29/03/24 01.27 2 Date on the NTK  08/04/2024 (Date of Issue) 3 Date received Monday 15/04/24 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012?  Yes 5 Is there any photographic evidence of the event? Yes 6 Have you appealed? [Y/N?] post up your appeal] No    Have you had a response?  n/a 7 Who is the parking company? GroupNexus 8. Where exactly [carpark name and town] Petrol Station Roadchef Tibshelf South DE55 5T 'operating in accordance with the BPA's Code of Practice'  
    • lookinforinfo - many thanks for your reply. It would be very interesting to get the letter of discontinuance. The court receptionist said that the county court was in Gloucester 'today' so that makes me think that some days it is in Gloucester and some days its in Cheltenham, it was maybe changed by the courts and i was never informed, who knows if DCBL were or not. My costs were a gallon of petrol and £3.40 for parking. I certainly don't want to end up in court again that's for sure but never say never lol. Its utterly disgusting the way these crooks can legally treat motorists but that's the uk for you. I'm originally from Scotland so it's good that they are not enforceable there but they certainly still try to get money out of you. I have to admit i have lost count of the pcn's i have received in the last 2 yr and 4 months since coming to England for work, most of them stop bothering you on their own eventually, it was just this one that they took it all the way. Like i mentioned in my WS the the likes of Aldi and other companies can get them cancelled but Mcdonalds refused to help me despite me being a very good customer.   brassednecked - many thanks   honeybee - many thanks   nicky boy - many thanks    
    • Huh? This is nothing about paying just for what I use - I currently prefer the averaged monthly payment - else i wouldn't be in credit month after month - which I am comfortable with - else I wold simply request a part refund - which I  would have done if they hadn't reduced my monthly dd after the complaint I raised (handled slowly and rather badly) highlighted the errors in their systems (one of which they do seem to have fixed) Are you not aware DD is always potentially variable? ah well, look it up - but my deal is a supposed to average the payments over a year, and i dont expect them to change payments (up or down) without my informed agreement ESPECIALLY when I'm in credit over winter.   You are happy with your smart meter - jolly for you I dont want one, dont have to have one  - so wont   I have a box that tells me my electricity usage - was free donkeys years ago and shows me everything I need to know just like a smart meter but doesnt need a smart meter,  and i can manually set my charges - so as a side effect - would show me if the charges from the supplier were mismatched. Doesn't tell me if the meters actually calibrated correctly - but neither does your smart meter. That all relies on a label and the competence of the testers - and the competence of any remote fiddling with the settings. You seem happy with that - thats fine. I'm not.    
    • Evening all,   So today, I was sent an updated offer that includes the £12.60 I spent on letters, but they have declined to add the interest at £7.40. They have stating 'We acknowledge your request to claim interest to date, however, this would be at the discretion of a trial judge if the claim did proceed to a trial hearing.' I think I am content with this outcome, and pushing this to a trial for a total interest of £15.30 throughout the claim does not make sense to me.   What are people's thoughts? I am sure our courts have better things to concentrate on?
    • FFRSG3424ListofEvidencepdf-V1 2-merged.pdfFFRSG3424ListofEvidencepdf-V1 2-merged.pdf 2pages T&C,s UCM
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hello everyone,

Its my first time at this so pls bear with me:) .

I have been reading the judges threads and replys and im finding them all fasinating!!

I am at the stage were YB/CD have sent me a copy of there defence all seems pretty standard reading ( Its my own fault for not having money in the account, its in there terms and cons etc) However allthough i used the letters from this site at the begining i regretably did'nt use the template when completing the MCOL form i used my own words:confused: Now i have been sent a copy of there defence with a CPR part 18 request for further information - basically i forgot to include my schedual of charges stupid i know!! I have now got these ready to send to them. But so i dont make any more unecessary mistakes is it worth sending a covering letter explaining that only a full settalment will be accepted and would they like to settel out of court?

 

Finally if anyone has any advice on what happens now and how or what i need to do it would be greatly appreciated as im owed nearly £3000 by these EDIT men:evil:

 

Kind Regards

Boobop

 

I'm not really up on part 18 requests, but as I understand it, they should not be necessary for a case that is likely to be allocated to small claims, especially as they've managed to supply a defence without all the information. Are they just after a copy of your schedule or is there anything else they want?

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Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I'd just send them a schedule of charges, and one for the court too if they haven't had one.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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If your case hasn't been transferred to your local court yet then send it to Northampton, making sure the claim number is on it with a covering letter to explain what it is. If you need more help stick to this thread which will make it easier for people to see your progress so far, and help and support you.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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You can add to peoples reputation by tipping the scales, and when they get enough reps they get another green blob by their name to show they're helpful. The more posts people have, the more their reps their clicks on the scales add to the persons total.

 

It's not always a good indicator though as sometimes people just click on their friends scales for no apparent reason. Some people have the facility switched off for that reason.

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Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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If there was a problem with the POC, YB would have applied to get the claim struck our instead of responding with a defence. If you'd like to post your POC we can take a look and check they're ok to put your mind at rest.

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Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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No probs Celicaman. Better to be advised twice than not at all. At least we both said the same thing which is always a good sign. LOL

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Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Boobop, I'm afraid that your POC is inadequate, and I really think that they should be amended. I don't think you can amend them when you send the bundle, as an amendment means that the bank must have the opportunity to amend their defence to reflect the changes, and that would not give them sufficient time. The bank may have overlooked the POC, but I doubt the judge will, and you have not said anything about the legal basis of your claim, so s/he may strike the claim out anyway. Far too risky to leave in my opinion.

 

You also need to deal with the default issue as part of your claim, so MUST deal with this at the same time, or it will be nigh on impossible to sort once your claim is settled.

 

Did YB actually default you, and if so, was it for more or less than the amount of your charges?

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Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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The judge would not see the bundle until approaching the court date and if Boobop got to court with that POC I honestly believe that she would lose. Normally this would be considered an embarassed POC, and the claimant is often given 7 days to amend it. YB and the other banks have made applications for strike outs on these grounds many times. The bundle is merely backing documentation to support the claim, and you can't rely on that alone. Your claim needs to be right.

 

Sorry to be so blunt Boobop, but better to find out now than in court in a few months time. I'll get a second opinion just to be on the safe side.

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Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Actually Boobop, could you post your defence up first so we can just check exactly what it says.

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Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Definitely looks like fairly standard defence. Regarding the default, you most definitely need to include it on your POC. From what you say it would seem that you were not warned that a default was imminent if you didn't pay, or were sent a default advising you of the default, so I think it was probably not properly executed. Include it in your claim, and under no circumstances accept the monetary settlement without the default removal, or you'll probably never get it removed.

 

I'll see if Jonni2bad is about as he has more knowledge on this subject than me.

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Your POC can be as long as it needs to be to complete your claim. You'll need to explain why you believe it should be removed. The POC is probably more important than the bundle. I'm sure Jonni or someone with more knowledge of defaults will be able to advise. What is important though is exactly how much the default was for, and how much the charges are that you're claiming.

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How much are you claiming in charges?

 

Also, you mentioned PPI.

 

1. Would I be right in thinking that this was put on at the beginning of the loan, and so you were paying interest on that too?

 

2. Did you ever get anything back for it?

 

3. Did you choose to have it, and were you informed that you could get it elsewhere?

 

4. Was any of the loan to pay off an overdraft made up of charges?

 

I'll find out about exactly how this should be done on the forms.

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Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Why would you have to have 1,000 added to the loan to get rid of the PPI?

 

By the way this should be of interest to you. http://www.consumeractiongroup.co.uk/forum/ppi/61081-ppi-some-notes-claimants.html

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Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I can't help thinking that someone was trying to sell you something that they shouldn't have.

 

I think your best plan of action is

 

1. Amend your current claim as Jonni has suggested.

 

2. Did you do a S.A.R - (Subject Access Request)? If you specified any account numbers then do another one to try and get info on the loan and the PPI, unless you already have everything.

 

3. Look into the PPI issue and see if you can get that sorted.

 

4. Look into getting default removed from your loan, and also of course any charges that may have been added to your loan.

 

You have a lot of work to do, but people on CAG have achieved all of these things (except getting info on loans and PPI off YB) so once you have sorted your problems on this claim, and when you have some spare time have a good look around the rest at the site. The search facility can be a very useful tool.

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Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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  • 2 months later...

I think you're on the right lines. There's a bundle in the library for hearings such as this which should help, but it's important to put as much that's relevant to you as possible. http://www.consumeractiongroup.co.uk/forum/bank-templates-library/114505-bundle-stay-hearing.html

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Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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  • 2 months later...

It's a new one on me too. My first reaction is that it's a ploy to keep the stay in place and telling the judge they've offered you this ex gratia payment. Have you done a bundle for the stay hearing?

 

We are finding that because the OFT court case is so close stays are not being lifted anyway.

 

I'll see if I can get some opinions on this but I'm inclined to suggest that you'll discuss the issue with them at the hearing next week, in front of the judge unless they want to offer the full amount including your court costs and interest to date.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I agree Hils. YB are not known for their kindness and consideration which is why I'm suspicious. If you're happy with it Boobop, then I'm glad you'll get at least some of your money back sooner rather than later.:)

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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They usually pay by cheque and take there sweet time about it. Don't stop any action or sign anything until you have the money in your hand. Go to court if necessary and say the offer was made, but the case not fully settled, if settled at all by then.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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